Land-based casinos

The terrestrial segment is concentrated in major cities and tourist areas: Lusaka, the "copper belt" (Ndola/Kitwe) and Livingston at Victoria Falls.

A typical format is chamber casinos at 4-5 hotels: a park of slots and electronic roulette plus several tables (American roulette, blackjack, baccarat; poker - on schedule).

Peak load - evenings and weekends; the core of the audience is local players, business tourists and safari/waterfall guests.

Access 18 +, ID check at the entrance, basic inspection and smart-casual; security is provided by private services.

Payments - cash and cards, the share of mobile money (including vouchers) for deposits/payments is growing rapidly; there are loyalty clubs, mini-tournaments, F&B services and sports broadcasts.

Operational focus - dealer training, compliance and accounting.

Useful KPIs: number of active sites, table/slot ratio, shift loading (especially thu-sun), drop & win by product, average check, F & B/VIP share, mobile-money penetration, jackpot participation and compliance with responsible play procedures.

Trends - digitalization of cash desks and reporting, strengthening control, partnerships with hotels/tour operators and cross-promo with Livingston tourist activities.