Land-based casinos

The terrestrial segment of Zimbabwe is concentrated in major cities and tourist corridors - Harare, Bulawayo and especially Victoria Falls.

A typical format is chamber casinos at 4-5 hotels: a park of slots and ETG (electronic roulette) is supplemented by several tables (American roulette, blackjack, baccarat; poker - on schedule).

Peak loading occurs during the evening and weekend; the core of the audience is local players, business tourists and safari/waterfall guests.

Input 18 +, ID verification, smart-casual, enhanced physical security.

Payments focused on cash and USD; cards are present, the share of mobile money is limited by KYC/AML regulatory and operational requirements.

Dopservice - bar/kitchen, sports broadcasts, mini-tournaments and loyalty clubs.

Management focus - personnel training, transparent accounting and responsible play (limits, self-exclusion).

Useful KPIs: number of active sites, tables/slots, load shifts, drop & win by product, hold% on tables/slots, F & B/VIP contribution, seasonality of tourist traffic and payment structure (cash/USD vs non-cash).

Trends - updating the fleet of slots, digitalization of cash desks and reporting, partnerships with hotels/tour operators and an emphasis on the sustainability of operations.