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Jobs in the industry
The Austrian gambling industry is not just about tables and slots. Behind the evening "ritual" are hundreds of roles ranging from croupiers and cashiers to data analysts, video streaming engineers and Responsible Gaming (RG) and AML specialists. The market is compact, but mature: strict supervision, stable employers, a high standard of service and culture. Below is a practical guide to professions, requirements and trajectories.
1) Front office halls: the face of the casino
Croupier/Dealer (roulette, blackjack, baccarat, poker)
Objectives: game management, betting, explaining the rules, pace and table safety.
Skills: fast mental arithmetic, motor skills, charming communication, German + English.
Schedule: shift, evening/night/weekend; standing work.
Height: Senior Dealer → Desk Inspector → Pit Boss → Shift Manager.
Poker Floor/Tournament Director
Tasks: cache/MTT schedule, table sowing, dispute resolution.
Skills: knowledge of regulations, stress resistance, German/English.
Cash Desk/Cage
Tasks: exchange of chips, payment of checks, verification of guests.
Skills: accuracy, KYC-basis, work with POS/SEPA.
F&B and hospitality (maître d'hôtel, bar, hostess)
Role: makes the "evening" whole: dinner → a game → cocktails.
Skills: Service, wine list, prime-time pace.
2) Control and security: "second perimeter"
Surveillance/Video Surveillance
Tasks: monitoring halls, investigating incidents, interacting with the pit team.
Skills: attentiveness, work with VMS, reporting.
Security/Access Controllers
Tasks: ID-check, dress code, VIP escort, escalation.
Skills: tactful communication, de-escalation procedures.
3) Responsible Gaming, Compliance, AML/KYC
RG Officer/Responsible Gaming Specialist
Tasks: implementation of limits/timeouts, personnel training, processing of requests for self-exclusion.
Skills: empathy, privacy, working with risk cases.
AML/KYC Analyst
Tasks: identity verification, source of funds (SoF), transaction monitoring, SAR reports.
Skills: attention to detail, knowledge of procedures, screening tools.
Compliance Manager
Objectives: compliance with license and operator policies, internal audits, advertising policy.
Skills: regulatory framework, process thinking, German/English.
4) IT, product and data: "digital core"
Development Engineers (Frontend/Backend/Full-Stack)
Tasks: site/application, payment flows, offices, provider integration.
Stack: typically Java/Kotlin/Node. js, React, SQL/NoSQL, integration with game providers.
DevOps/SRE, SecOps
Objectives: reliability and security, CI/CD, monitoring, incident management.
Skills: Kubernetes, clouds/on-prem, SIEM, secret management.
Data/BI/Analytics
Objectives: GGR reporting, cohort analysis, RG signals, A/B tests.
Tools: SQL, Python, BI platforms, LTV/Churn models.
Game/Content Operations
Tasks: slot catalogs, releases, RNG certification, RTP/limit control.
Skills: attention to regulations, coordination with providers (Greentube/Novomatic, Evolution, NetEnt, etc.).
Live Casino Video Production
Roles: technical director, cameraman, studio engineer, table supervisor.
Skills: Light/sound, streaming, SLA streams, dealer interaction.
5) Marketing, MICE and Brand Communications
CRM/Marketing Analyst
Tasks: mailings, segments, frequency, exceptions by RG.
Skills: CDP/ESP, anti-FOMO communication, legal literacy.
Content and PR
Tasks: website/social networks/PR, event announcements, partnership reports (culture/sports).
Skills: Tone of "understated elegance," media work
MICE Manager/Event Producer
Tasks: corporate parties, private evenings, poker series, VIP salons.
Skills: estimates, timing, partnerships with hotels and restaurants.
6) Back-office: the foundation of sustainability
HR/Recruiting & L&D - recruitment, shift planning, dealer academies.
Finance/Controlling - P&L, reporting, tax and concession control.
Legal - agreements with providers, advertising, data protection (GDPR).
Procurement/Facilities - halls, tables, cash registers, security.
7) Career ladders (short)
Hall: Krupier → Senior Dealer → Pit Boss → Shift Manager → Casino Operations Manager.
RG/AML: KYC Analyst → AML Specialist → Compliance Manager → Compliance Director.
IT/Данные: Data Analyst → Senior → Lead/Analytics Manager → Head of Data/BI.
Marketing/MICE: Coordinator → Manager → Events Lead.
8) Seasonality and schedules
Alps/lakes: peaks - winter (slopes) and summer (Wörthersee, Bodenskoye). More time rates, evening and night shifts.
Cities (Vienna, Salzburg, Baden): all year round, bursts - festivals/holidays.
Online/studios: stable year-round schedule, but 24/7 duty and night slots.
9) Skills and requirements
Languages: German (basis), English (mandatory for front office and HQ), plus other European ones are valued.
Soft skills: politeness, tact, stress resistance, accuracy.
Compliance-Mindset: ID-check, confidentiality, RG/AML standards, data protection (GDPR).
Technical: for IT/data - pure code, SQL, pipelines, security; for live studios - streaming/AV.
10) Where to learn and how to enter
Dealer academies at casinos: training in rules and service, internship on "training" tables.
Lehre/FH/Uni: Austrian routes of secondary vocational education and Fachhochschule/universities (IT, finance, tourism, media).
Certificates: useful courses on AML/KYC, information security, BI/SQL; for RG - operator trainings.
Portfolio/practice: for IT/data - GitHub/cases; for marketing - examples of campaigns; for events - implemented MICE projects.
11) Job search and selection
Where to look: careers on operator websites, specialized job boards in Austria, LinkedIn, local job fairs (tourism/HoReCa/IT).
Stages: summary → interviews → checking recommendations → test (s) (arithmetic/situations - for dealers; puzzles/SQL - for analysts) → offer.
Documents: right to work in Austria, confirmation of education/courses, no shift restrictions.
12) Working conditions and well-being
Shift and nights: compensations/surcharges, rotation of shifts, timeouts and breaks.
Health: standing work - ergonomics is important; for night shifts - hygiene of sleep and nutrition.
Ethics and safety: zero tolerance for aggression and harassment, de-escalation and reporting procedures.
13) Quick start by role (checklist)
I want to be a croupier: go through dealer school, pull up German/English, train mental arithmetic.
I go to AML/KYC: main KYC processes, transaction monitoring, SoF base; download Excel/SQL.
I want to data: SQL + Python portfolio, dashboards, cases by cohorts and RG signals.
Studios live: basic AV skills, frame/light sense, streaming work.
Marketing/MICE: cases of mailings without FOMO, calendar of events, partnerships with hotels/restaurants.
The Austrian gambling industry is stable employers, strict compliance and a variety of roles: from the "first persons of the evening" at the table to engineers and data analysts who ensure honesty and safety. Choose a trajectory, tighten your languages and profile skills, be prepared for shifts and RG/AML standards - and you will have a strong, transparent career in an industry where service and responsibility go hand in hand.