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Jobs in the casino and online sector
The Belgian gambling industry combines "chamber" land-based casinos (Class A) and a mature online sector (A +/B +/F1 +). This creates a steady demand for specialists of three types at once: front office (working with a guest/player), operational back office (risk, payments, support, compliance) and technology/product (platforms, content, analytics). Below - who is needed, what requirements and how to develop.
1) Land casinos (class A): "hall" people and service
Leading roles
Dealer/croupier (roulette, blackjack, poker) - work at the table, play the game, pay out winnings, control pace and etiquette.
Pit boss/hall inspector - control of several tables at once, analysis of controversial situations, shift reporting.
Cashier (cash desk) - exchange of chips, cash/card transactions, reporting, primary identification.
Host/guest manager - meetings, compliments, personal offers within strict advertising restrictions.
Security service/surveillance - hall/video wall monitoring, incident reports, interaction with the regulator.
F&B and event team - restaurant, bar, chamber events, coordination with the hall.
Requirements and skills
Languages: The practical minimum is FR/NL, often welcomed by EN (especially in Brussels, on the coast and tourist centres).
Responsible play and compliance: knowledge of basic RG procedures (reality checks, limits, respect for timeouts), understanding EPIS (checking excluded persons).
Counting and attentiveness: mental arithmetic, accuracy of payments, confidence in the rules of games.
Flexibility to schedule: shift work, evenings/weekends/holidays are the industry standard.
How to enter the profession
Start - dealer/croupier: training at the casino (usually 4-8 weeks), internal exams on rules and payments.
Transitions: dealer → senior dealer → pit boss → hall manager. Parallel branch - to training/training department.
2) Gaming lounges (class B): compact front office
Roles
Hall operator/shift supervisor - work with electronic roulettes and slots, control of age tolerance (21 +), primary RG interventions.
Cashier/administrator - operations with chips/tickets, collection, daily reports.
Equipment technician - basic terminal diagnostics, interaction with providers and service companies.
Features
Small teams, close connection with the local community, strict access 21 +, calm service without a "show."
3) Online operators (A +/B +/F1 +): office, platform, data
Client and operational roles
Support service (Customer Support, chat/mail/telephony) - FR/NL/EN, request processing, knowledge of RG procedures, escalation.
Payments/Withdrawals - transaction verification, closed-loop, working with Bancontact/Payconiq, cards, SEPA, sometimes PayPal.
KYC/AML analyst - verification of identity and sources of funds, triggers of suspicious activities, SAR/STR reporting.
Fraud analyst/risk manager - multi-accounting, bonus abuse, collusion, scoring models.
Responsible game (RG Officer/Team) - pattern monitoring (long night sessions, quick rebay deposits), contact interventions, case management.
Casino Operations - connecting providers (Evolution/Pragmatic/NetEnt/EGT, etc.), window management, release test.
Trading/bookmaker (Sportsbook, F1 +) - live/prematch, risk limits, market mix management.
CRM/marketing operations - mailings, segmentation, promotional mechanics, taking into account strict advertising restrictions, FR/NL localization.
Localization/copywriting - FR/NL/EN texts, legal accuracy of wording, RG disclaimers.
Technical and product roles
Platform engineer/backend (Java/Node/.NET), frontend (React/Vue) - billing, wallets, sessions, integration with providers (RGS), logging.
DevOps/SRE/Cloud - 24/7 availability, security, monitoring.
QA/Automation - regressions, performance, certification scenarios.
Data Analyst/BI/Data Scientist - reports on GGR/Net Gaming Revenue, cohorts, RG signals, anti-fraud models.
Product Manager/Owner - showcase, payment flow, mobile scenarios, RG-UX (reality checks, limits, timeouts).
Security & Privacy (ISO/GDPR) - access management, DLP, DPIA, incidents.
Career trajectories
Support/KYC → Team Lead → Ops/Payments Manager → Head of Operations/Compliance.
Junior Analyst → BI/Fraud Lead → Head of Risk & Payments.
QA/Dev → Senior/Lead → Architect или Engineering Manager.
CRM/Content → Lifecycle Lead → Head of CRM/Casino → Director of Product.
4) Mandatory "block" of compliance and ethics
Age and admission: 21 + for casinos/slots (online and offline), 18 + for bets/lotteries.
EPIS: operator is obliged to check the status of excluded persons; the employee must know how to correctly deny access.
RG procedures: deposit/time limits, timeouts, "cooling," escalation to specialized services.
AML/KYC: document verification, verification of sources of funds, transaction monitoring, case management and reporting.
GDPR and security: data minimization, data subject rights, log retention policy, phishing hygiene training.
Advertising/communication: strict restrictions - no targeting of vulnerable groups, transparent bonus terms.
5) Shifts, schedules and conditions
Casinos/halls: shifts 8-10 hours, peak - evenings/weekends; rotation of tables to reduce fatigue.
Online offices and studios live: 24/7 operations, night and bridge shifts; hybrid/remote is possible for analytics, development, CRM and some risk functions.
Training: paid training for dealers; online - mentoring, playbook 'and, "Compliance 101," RG/AML certification.
6) What "hard skills" are valued
Casino: mathematics of payments, speed and accuracy, stress resistance, customer focus.
Online operations: knowledge of payment rails (Bancontact/Payconiq, SEPA, cards), fraud triggers, case management.
Tech block: provider integrations (RGS/Wallet API), queues/kafka, observability, secure development.
Data/BI: SQL, Python/BI tools, building dashboards for KPI (GGR, NGR, hold, RG signals).
Languages: FR/NL is a strong plus in almost all client-oriented roles; EN is the working standard in those product teams.
7) How to prepare a resume under. be-market
Specify languages (FR/NL/EN level) and shift readiness.
Celebrate experiences with RG/AML/GDPR, even if they are related industries (bank/fintech/retail).
Show KPIs and examples of impact: "reduced chargeback-rate by X%," "accelerated KYC TAT by Y%," "increased CR in onboarding by Z%."
Certificates: AML/CTF, ISO/security, data courses - plus. For dealers - internal exams/trainings.
8) Entry points for beginners
Casino/lounges: dealer trainee, cashier/guest host.
Online: support agent (FR/NL/EN), junior KYC/Payments, content editor/localizer.
Тех-junior: QA/manual → automation, support engineer → devops/plat-eng; internships at large. be-brands.
9) Performance and sustainability
The Belgian model of "tight" regulation supports predictable jobs: less "aggressive" marketing - more emphasis on service quality, compliance and technology. This is beneficial for those who build a career on the discipline of processes, linguistic flexibility and respect for the rules.
10) Applicant's checklist
I check that the company is a licensee. be (A +/B +/F1 +) or a class A/B ground operator.
Summary - FR/NL/EN, shift readiness, experience with RG/AML/GDPR.
For online - familiar with Bancontact/Payconiq, SEPA, cards, I understand "closed-loop" and the default limit of €200/week.
For a casino - ready for "floor etiquette": accuracy, service, stress resistance, teamwork.
Ready to learn: internal dealer training, compliance modules, BI/SQL for analytics.
Bottom line: in Belgium, the gambling industry is a robust market for professions from "stage" (tables, service) to "engine room" (payments, risk, data, engineering). The key to success is FR/NL languages, attention to RG/EPIS/AML/GDPR, readiness for shifts and love for neat service. This profile is appreciated both in elegant halls and in tech online teams.