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Jobs in casinos and online companies
The gambling industry in Bulgaria is not only casino-halls in sea and mountain resorts, but also a powerful technological cluster in Sofia, Plovdiv, Varna and Burgas. Hundreds of professions cover offline operations (casinos, slot halls, bookmaker retail), online operators (casinos/bets), live casino studios, game developers (including Bulgarian brands) and dozens of related services - from payment providers and call centers to video production studios and marketing agencies.
1) Employment card: who's who
Offline (casino/slot halls/bookmaker retail):- Dealers/croupiers (roulette, blackjack, baccarat, poker), pit bosses, supervisors
- Cashiers/cashmers, credit controllers, responsible game inspectors
- Slot machine operators, slot equipment technicians
- Host managers/VIP hosts, floor managers, shift managers
- Security Service, Video Surveillance (CCTV), Entry Controllers
- F&B (bar/restaurant) in venues, event coordinators
- CRM managers, marketers (SMM, content, email/push), affiliate managers
- Risk analysts, live betting traders, anti-fraud analysts
- Product Managers, UI/UX Designers, Data Analytics (BI), QA
- Инженеры: backend (Java/Go/Node), frontend (React/Vue), DevOps/SRE, Data/ML
- Payment specialists (payments/PSP), KYC/AML officers, compliance managers
- Support service (rus/ang/DE/TR/RO/GR, etc.), moderators, localizers
- Game designers, slot mathematicians (RTP/volatility), 2D/3D artists, motion, sound
- C + +/C #/Unity/HTML5 developers, integrators, SDK engineers
- Live dealers and show hosts, studio supervisors, on-air directors, camera operators
- QA-automation, build/CI engineers, release managers
- Payment and anti-fraud platforms, law firms, RNG auditors/information security
- Media/production, influencers, event companies, HR outsourcing
2) The main roles of offline casinos: requirements and shifts
Dealer/croupier. Knowledge of the rules of the tables, mind count, speed and confidentiality; English is mandatory, plus one language is welcome (German/Turkish/Romanian/Greek). Shifts are most often 8-10 hours, table rotation every 60-90 minutes.
Pit boss/supervisor. Limit control, dispute resolution, shift personnel management, reporting.
Cashier/cashmere. Transactions with cash/chips, POS/acquiring, verification of documents during payments.
Slot equipment technician. Machine maintenance, diagnostics, firmware updates, logging.
Safety/CCTV. Anticollection, monitoring, interaction with the regulator in incidents.
VIP host. Working with high-rollers: limits, comfort, reservations, computer packages, while observing RG protocols.
3) Online operator: product and data
CRM/lifecycle. Segmentation (RFM), triggers (reactivation, cross-sell), personalization of bonuses and missions.
Risk and trading. Margin, limiting, event exposure management, anomaly monitoring.
Payments. PSP integrations, chargebacks, velocity monitoring, payout-SLA.
KYC/AML. Identity verification, source of funds (SoF), transaction monitoring, SAR reports, maintaining self-exclusion registers.
Data/BI. Dashboards GGR/NGR, ARPPU, Retention, LTV, churn models; SQL/Python, visualization (Tableau/Power BI/Looker).
Engineering. Microservices, Kubernetes, CI/CD, observability (Prometheus/Grafana), security (OWASP, WAF, keys/secrets).
4) Game and live studio providers: creative + math
Slots. Balance of artistic style and mathematics (feature frequency, variance, winning ceiling), adaptation of RTP pools for the market.
Live-casinos. Dealer training, clear diction and camera behavior; directors have experience in multi-camera production.
Tech stack. Unity/Cocos/HTML5, drum physics, RNG events, optimization for mobile rendering, integration via RGS and API.
5) Competencies and soft skills
Languages. English + second (DE/TR/RO/GR/RU) = advantage in resort regions.
Service and ethics. Privacy, de-escalation of conflicts, respect for the cultural differences of guests.
Digital literacy. For offline - work with POS/scoreboard/accounting systems; for online - CRM, task trackers, BI.
RG/compliance. Basic understanding of limits, self-exclusion, verification and anti-fraud is a mandatory minimum.
6) Career trajectories
Offline: Dealer → Senior Dealer → Pit Boss → Floor Manager → COO.
Online: Support Agent → CCM/Payments → Risk/CRM → Product/Analytics → Discipline Lead
Providers: jun artist/developer → medl/lead → producer/game designer → studio director.
Horizontal transitions: from offline to live studio (dealer → presenter), from support to analytics (with upskill in SQL/Python).
7) Where are the jobs
Sofia: online operators, providers, live studios, payments, BI/engineering.
Varna/Burgas (Black Sea): casino at hotels, seasonal hiring, technical support of sites, event marketing.
Plovdiv: IT teams, content studios, back office.
Bansko/Borovets: seasonal offline positions (dealers, host managers, F&B), VIP service.
8) Schedules and working conditions
Shift. Offline works in evening and night hours; surcharges for night shifts and holidays.
Hybrid/remote. Online operators and providers support the hybrid - especially for developers, analysts and designers.
Training. Internal dealer schools, CRM/BI academies, KYC/AML refresher programs and information base.
9) Evaluation of compensation forks (benchmarks without exact numbers)
Offline: dealer start - base rate + tips/bonuses; pit bosses and technical staff - higher due to responsibility/night shifts.
Online: support/KUS - starting levels; CRM/risk/BI - middle segment; developers/DevOps/ML - high segment.
Providers: game designers/mathematicians and leading developers - the upper part of the range due to the lack of competencies.
10) Inclusion, safety and ethics
Zero threshold on discrimination. Transparent HR processes and anti-harassment policies.
Accessible environment. Ramps/elevators, contrast interfaces in e-systems, adaptive workplaces.
RG responsibility. Training staff to identify signs of problem play, clear protocols for helping guests, confidentiality.
11) How to enter the industry: a practical checklist
1. Define the track: offline service, online operations, tech/creative, compliance or analytics.
2. Download the base: English + second language; for tech directions - Git, SQL, network/security basics.
3. Get certified: AML/KYC, Responsible Gaming, basic data/BI courses or dealer school.
4. Portfolio/cases: for developers/designers - demo projects; for CRM/BI - dashboard shots and description of hypotheses.
5. Seasonal start: resort regions are a good entry for offline; later - the transition to the capital teams.
12) The metrics that HR lives in the industry
Time-to-Hire, Offer-Accept Rate, New-Hire Retention 90d, Training Completion, Internal Mobility Rate
Critical closing speed (dealers per season, DevOps/Backend, KYC night-shift)- eNPS/CSAT of employees, turnover by role and shift
13) Trends 2025-2030
Data & ML everywhere: anti-fraud, personalization, behavioral signals RG; growth in demand for Data/ML engineers.
The growth of live studios: new show formats, multicams, language rooms → demand for presenters, cameramen, air directors.
Mobile product: vertical interfaces, fast onboarding-KYC → designers/productologists with mobile focus.
Omnichannel: integration of offline loyalty with an online wallet → CRM architects, PSP/fintech integrators.
Information base and compliance: KYC/AML strengthening, logging and reporting - lack of middle +/senior specialists.
14) FAQ
Do I need experience to become a dealer? Often an inner school is enough; languages and stress tolerance accelerate growth.
Which roles are growing fastest online? CRM/BI/product and engineers (backend/DevOps/Data).
How do live dealers differ from offline dealers? Camera/diction, pace and format of interaction; materiel is similar.
Can I switch from support to analytics? Yes - through upskill in SQL/tables, participation in internal projects and mentoring.
Bulgaria's gambling industry labor market is a wide funnel of opportunities, from first dealer shifts at the resort to advanced data analytics and game development in metropolitan offices. Success is provided by languages, service culture, RG/compliance understanding and digital skills. In the coming years, the greatest demand will be for tech specialists, live teams and data experts - this is where growth and long-term career returns are concentrated.