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Jobs in the industry
The Greek gambling industry is not only tables and slots, but also large teams that provide ground-based casinos, betting points, online sites and mobile applications, lotteries, as well as an ecosystem of suppliers and partners. Below is a structured map of jobs, skills and career trajectories, taking into account Greek specifics: the strong role of tourism, island seasonality and strict supervision of the regulator.
1) Where jobs are created
A. Land casinos and betting rooms
Playroom: croupiers/dealers (roulette, blackjack, poker), pit inspectors, supervisors.
Slot halls: slot operators, tuning specialists/DIAGNOSTIC, VIP hosts.
F&B and guest service: bartenders, waiters, concierges, cashiers, security service, parking attendants.
Back office: HR, accounting, IT support, marketing on the site, event management.
B. Online operators (betting, casino, live games)
Product and development: product managers, UX/UI, frontend/backend, mobile developers, DevOps/SRE.
Data and risk: BI analytics, CRM analytics, trading and rate risk managers, anti-fraud/Chargeback.
Operations: support 24/7 (multilingual), VIP managers, content editors of lines, translators.
Compliance: KYC/AML officers, Responsible Gaming officers, DPO (GDPR), advertising and licensing specialists.
C. Game and live studio providers
Gamedev: slot mathematicians, game designers, artists/animators, QA, integration with aggregators.
Live casino: gamemakers/dealers-presenters for studios, directors of broadcasts, studio technical specialists.
D. Ecosystem
Payments/fintech: integrators, KYC providers, PSP managers, return specialists.
Marketing and affiliates: performance marketers, SEO, PPC, CRM, SMM, affiliate managers, PR.
Law and audit: advertising/gaming/data lawyers, internal audit, ISO coordinators.
Events and tourism: MICE managers, coordination with hotels/ports/cruise lines, show producers.
2) Regional specifics: where to look for work
Athens and Attica: headquarters of operators and suppliers, IT development, marketing, compliance, contact centers.
Thessaloniki: large ground sites and regional offices, technical support and staff training.
Islands (Crete, Rhodes, Corfu, etc.): front-line roles in casinos and betting, F&B, security, event staff, VIP hosts; peak - May-October.
Port cities with cruise traffic: additional demand for evening staff and multilingual service.
3) Seasonality and schedules
Peak season (summer): increased shifts, increased hiring for front-line positions, fast onboarding.
Shoulder seasons (spring/autumn): set for events, mini-series of tournaments, cruise "evenings on the shore."
Winter: predominantly core staff + online operations (24/7).
4) Entry roles (suitable for beginners)
Dealer/croupier-trainee: basic mathematics, English, accuracy, customer orientation; on-site training.
Support agent (online): competent written/spoken English (plus German/Italian/French/Polish), knowledge of chats/tickets.
Hall host/F & B/cashier: service experience, cash discipline, stress resistance.
Junior KYC/AML: attention to detail, document skills, basic GDPR understanding.
Sportsbook content operator: interest in sports, Excel/Google Sheets ownership, speed and accuracy.
5) Intermediate level professions
Supervisor of pits/slot halls: shift management, hall KPI, incident analysis.
CRM manager: segmentation, trigger life, promotional calendar, A/B tests, anti-black.
Rate risk analyst: limits, trading, live market control, anomaly monitoring.
BI analyst: GGR/ARPDAU/LTV reporting, data marts, dashboards.
RG/AML officer: case management, risk triage, interaction with the regulator.
Integration Engineer: API/SDK, payment gateways, KYC providers, RGS/aggregators.
6) Senior and leadership roles
Casino/Operations Manager: P&L sites, personnel, security, location marketing.
Head of Sportsbook/Trading: margin, market inventory, feed providers, anti-arbitrage.
Head of Product/CTO: roadmaps, scaling, security, SLA, DR plans.
Head of Compliance/MLRO: policies and procedures, regulatory reports, audits, staff training.
Head of Marketing/Partnerships: brand, performance, affiliate network, KOL/streamers, offline events.
7) Skills and certifications valued in Greece
Languages: Greek + Confident English; on the islands and online add German/Italian/French/Polish/Romanian/Bulgarian.
Compliance: AML (AMLD5/6), KYC, RG policies, GDPR; knowledge of regulator procedures.
Technologies: SQL, Python (for analysts), Google BigQuery/Looker/Power BI, Jira/Confluence, cybersecurity basics and ISO 27001.
Service and sales: hospitality, conflict management, upsell, VIP communications.
Marketing: attribution, iOS/Android trackers, ASO, SEO for iGaming, working with affiliate networks.
Events: MICE organization, show production, hotel/port collaborations.
8) Responsible Gaming and Occupational Safety
RG culture: basic training of all front-line employees (recognition of risky patterns, correct communication).
Procedures: self-exclusion, limits, age/personality verification, incident reporting.
Security and safety: video surveillance, access control, incident response protocols.
9) Career tracks (how to grow)
Game room: dealer → pit boss → shift manager → operations manager → casino director.
Online Operations: Support → VIP/Operations → CRM/Risk → Discipline Lead.
Data: Jun Analyst → Analyst → Senior Analyst → Head of BI/Analytics.
Compliance: KYC agent → AML officer → MLRO/Head of Compliance.
Product/Technology: QA → Product/Developer → Timlid → Head of Product/CTO.
Marketing/affiliates: junior performance → account/affiliate manager → Head of Growth.
10) Features of islands and tourism (impact on employment)
Seasonal contracts: many roles with 6-8-month contracts (May-October), seasonal returns are possible.
Multilingual service: increased demand for employees with 2-3 languages.
Evening shifts: peak after 20:00, increased personnel on weekends and days of arrival of cruises.
Packages with hotels: joint loyalty programs and transfers - additional places in service divisions.
11) How to prepare for work: candidate checklist
1. Update your resume: highlight languages, numbers (KPIs, revenue, retention, VIP share), RG/AML cases.
2. Take basic courses: GDPR-intro, AML-intro, fundamentals of responsible play, Excel/SQL for analysts.
3. Interview: knowledge of terms (GGR, NGR, RTP, margin), scenarios of interaction with the guest and regulatory requirements.
4. For islands: housing/transfer plan, readiness for evening shifts, on-site training 1-2 weeks before the peak.
5. For online: portfolio (dashboards, product cases, A/B), understanding anti-fraud and payment schemes.
12) Economic importance of employment
Direct jobs: casinos, online operators, lotteries, game providers, live casino studios.
Indirect: hotels, restaurants, transport, event production, local suppliers.
Tourism multiplier: evening spending of guests (dinners, taxis, shows) supports local small businesses.
Taxes and contributions: in addition to GGR taxes, the industry generates personal income tax, social contributions and corporate taxes.
13) Trends to 2030
Digitalization: the growth of remote/hybrid roles (data, marketing, DevOps), but front-line positions on the islands will remain critical.
Bias in compliance/data: more roles in AML/RG, risk analytics and cybersecurity.
Internationalization: strengthening multilingual teams under the growing tourist flow.
Human Resource Competition: Fight for experienced dealers, VIP managers, traders and data engineers.
Conclusion: The gambling industry in Greece is a large employer with a rich palette of professions: from front-line service and dealers to analysts, AML officers and product teams. The tourist nature of the country and island seasonality form a unique labor market: in summer - accelerated hiring and evening shifts, all year round - stable office and online positions. For candidates with languages, service thinking and digital skills, understandable and fast career trajectories are open here.