Crypto Casino
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Jobs in the industry
Italy is one of the largest regulated gambling markets in Europe. Here, employment is formed by two interconnected worlds: ground sites (casinos, bingo halls, gaming clubs) and the online segment. it under the ADM license. Strict compliance rules and a high standard of service create demand for thousands of specialists - from croupiers and cashiers to engineers, data analysts, KYC/AML and responsible gaming specialists.
1) Where people work: Segment map
Aboveground platforms
Casinos (Venice, Sanremo, Saint-Vincennes, Campione d'Italia): croupiers/dealers, pit bosses, ticket offices, event marketing, security, F&B, reception.
Bingo and gaming clubs (AWP/VLT): hall operators, cashiers, technicians, shift supervisors.
Supporting services: security, cleaning, building engineering, HR, accounting.
Online and hybrid (operators. it, game providers, aggregators)
Product and IT: product managers, developers (FE/BE, mobile), DevOps/SRE, QA, UX/UI designers.
Data and risk: BI analytics, data scientists, anti-fraud, risk managers, betting trading (sports), CRM analytics.
Compliance and security: KYC/AML officers, RG specialists, privacy/InfoSec, lawyers, internal audit.
Payments: PSP integrations, financial transactions (reconciliation), chargeback/disputes.
Client service: support 24/7 (chat/mail/voice), community moderation (bingo rooms/live).
Content and localization: editors, translators, live game studios (presenters, technical staff).
2) Key roles and their objectives
Croupier/dealer (roulette, blackjack, baccarat, poker)
Work at the table, play according to the rules, communication with guests, control of rates and pace, basic anti-fraud hygiene. Important: mathematical accuracy, stress resistance, politeness, mastery of Italian (often English/French).
Pit boss/floor supervisor
Shift management, dispute resolution, compliance with limits and procedures, reporting.
Cashier/cash desk, VLT/AWP cashier
Acceptance/issuance, reconciliation, KYC checks on large amounts, work with POS and limits.
Bingozal and gaming club operators
Sale of cards/credit, circulation, compliance with RG messages, assistance to guests.
KYC/AML Specialist (online)
Verification of identity/age, sources of funds, transaction monitoring, SAR/STR reports, interaction with payments and support.
Responsible Gaming (RG) Specialist
Limits, timeouts, self-exclusion, "we save the player" protocols, internal trainings for the front office.
Antifraud/risk (online)
Device fingerprinting, velocity rules, bonus pattern analysis, abuse investigation, circuit blocking.
Engineer/Developer
Slots/live games and platforms: FE/BE, mobile SDKs, PSP integrations, stream stability, observability.
QA/Automation
Functional, load and regression tests, certification documentation for ADM.
Product/UX/UI
Funnel design, responsible UX (visible limits, history), A/B tests, retention metrics without "aggressive" advertising.
Customer Support (L1-L3)
Chats/mail/voice, verification, payment statuses, de-escalation, knowledge of RG/KYC procedures.
3) Skills most often sought
Service and communication: courtesy, multiculturalism, language (Italian + English).
Accuracy and mathematics: for tables, cash desks, betting trading.
Compliance thinking: KYC/AML/RG, GDPR, privacy hygiene.
Технологии: Java/JS/TypeScript, Kotlin/Swift, SQL/ETL, Kafka, Kubernetes, Terraform; Analytics: Python/R, BI tools.
Data and risks: behavioral analysis, rule building, working with logs/telemetry.
Soft skills: stress resistance, work on procedures, shift schedules.
4) How to enter the industry: a candidate's path
For offline
Initial roles: host/hostess, ticket office, hall assistant → training as a dealer/operator.
Dealer courses/internal casino schools: base according to rules, payments, etiquette, account speed, scenario "no more bets."
Languages: Italian required, English plus; for Venice/Sanremo, French/German are useful.
For online
Support/KYC → compliance/anti-fraud/payments; or QA → development/DevOps; or dimension → product/data.
Certifications: AML/KYC (ACAMS-level), Privacy/GDPR, ISTQB (QA), cloud (AWS/GCP/Azure).
Portfolio: pet projects, test tasks, participation in open-source/hackathons.
5) Schedules and Conditions
Shift work 24/7 in ground halls and support for online operators: night/holiday shifts with surcharges.
Remote/hybrid: common in IT, analytics, compliance and support (according to company policy).
Dress code: smart-casual/uniform; for historical halls - strict style.
Training: internal training on RG/KYC/AML, cross-training between teams (payments ↔ compliance ↔ support).
6) Regional employment centers
North and centre: Milan/Lombardia (online operators, providers, fintech), Venice and Campione d'Italia (casinos), Turin and Genoa (infrastructure/gaming clubs).
Sanremo, Valais d'Aosta (Saint-Vincennes): tourism + casinos, seasonal peaks.
Rome/central regions: administrative and legal functions, BPO, contact centers.
7) Career and growth
Offline: Dealer → Senior Dealer → Pit Boss/Shift Manager → Floor/Operations Manager.
Online: support/KYC → senior → team lead → manager/compliance officer; QA → SDET/lead → automation; developer → architect/product manager.
Horizontal transitions: payments ↔ anti-fraud; Analytics ↔ Product support ↔ CCM/compliance.
8) Responsible play and work ethics
All employees undergo Responsible Gaming training: recognition of alarms, correct communication, escalation of cases.
Conflict of interest: transparent rules for staff participation in games (usually restrictions).
Privacy: strict access to data, logging, "need-to-know."
9) What's changing by 2030: employment trends
E-ID and e-KYC: an increase in demand for specialists in digital identification and integration of state services.
AI/ML in antifrode and RG: data analytics, feature engineers, AI ethics, explainability of models.
Cybersecurity: blue/red teams, SecOps, live stream protection, secret management.
Omnicanal 2. 0: Productologists and engineers connecting the offline ecosystem (terminals, cash desks) and online wallets.
Live game studios: presenters, directors, production, AV engineers, brodkast automation.
10) Candidate checklist
1. Update resume to role (RG/KYC/AML, shifts 24/7, languages).
2. Prepare cases: how the client's dispute was resolved, chargeback was reduced, KYC was accelerated, bonus abuse was caught.
3. Certifications and courses: at least basic in compliance/QA/cloud/BI.
4. Soft skills: work on procedures, calm communication, teamwork.
5. Ready for shifts/holidays (for front roles) or on-call (for IT/DevOps).
11) Employer's checklist
1. Describe the role "in the language of procedures": ADM regulations, RG metrics, quality KPIs.
2. Let's cross-skill: support → KYC → compliance; QA → auto-tests.
3. Balance schedules, plan shifts and rotations; support well-being night teams.
4. Invest in instruments: KYC orchestrators, antifraud platforms, observability, secure releases.
5. Cultivate "responsible by design": visible limits, honest rules, secure communications.
12) FAQ
Do I need a technical background to log in?
No, it isn't. For offline - service and discipline; for online - you can start with/KYC/QA support and grow.
Is it difficult to combine work and study?
Shifts allow, but the main thing is to discuss the schedule and breaks in advance.
Are there remote positions?
Yes, first of all, in IT/analytics/part of compliance and support - according to the policy of a particular company.
What languages are needed?
Italian is basic, English is highly desirable; French/German are useful in tourist regions.
The Italian gambling industry is a wide range of professions, from the front office of historic halls to high-tech teams of online operators. There is only one common denominator - responsible, regulated work in the ADM ecosystem. If you are close to service, accuracy and digital technologies, here you can build a sustainable career: enter the starting role, increase competencies and grow into a world-class manager or expert.