Jobs in the casino and online sector

The Slovak gambling market is compact, but professionally arranged. It has two "career orbits": offline casinos and halls (Bratislava, Kosice, Zilina, Tatra resorts) and online operators/providers (hybrid offices in Bratislava and remote teams). Below is a complete overview of roles, requirements and real growth trajectories.

1) Offline casinos and halls: "stage front"

Key roles

Roulette/blackjack/poker dealer. Gaming, betting/payout control, table etiquette, basic math.

Pit boss/floor supervisor. Control of boxes/limits, dispute resolution, shift coordination.

Cashier (cage). Acceptance/issuance of chips and cash, verification of operations, reporting of the end of the shift.

Security and access control. 18 + verification, collection support, incident response.

Host/VIP Manager. Work with regular guests, invitations to events, feedback to the operation.

Hall technicians/IT support. POS, video surveillance, networks, terminals.

F & B/service. Bar/catering, event management.

Schedule and Requirements

Evening/night/weekend shifts, high standard of customer focus.

Languages: Slovak + Basic English (German is often welcome in Bratislava).

Mandatory compliance with RG (responsible game) and KYC procedures for payments/disputes.

Growth trajectory

Dealer → senior dealer → pit boss → hall manager.

Cashier → senior cashier → financial controller of the hall.

Host → VIP supervisor → loyalty/event manager.

Offline KPI

Guest NPS, Dispute Resolution Time, Payout Errors = 0, RG Standards Met, Table Pickup/Occupancy Rate, Table Turnover in Prime.

2) Online sector: "back office and products"

Operations and compliance

KYC/AML analyst. Verification of identity/age, sources of funds, sanctions/PEP checklists.

Payment specialist (payments). Deposits/cashouts, chargeback cases, connections with providers.

Risk analyst/antifraud. Behavioral rules, velocity triggers, investigations.

Support 24/7 (multilingual). Chats/tickets/calls, product knowledge and RG scripts.

Responsible Gaming officer. Timeouts, limits, self-exclusion, reporting to the regulator.

Marketing & Product

CRM/Retention Manager. Segmentation, campaigns, missions/quests, A/B tests.

BI/Data Analyst. GGR/ARPPU/retention dashboards, funnels, LTV/CAC, cohort analysis.

Product manager (slots/live/sports). Backlog, prioritization, releases, product metrics.

Content/localization. Banners, texts, promo for the Slovak audience.

Tech directions. Backend/frontend, mobile development, DevOps/SRE, QA, integration of game providers.

Languages and hybridity

Slovak/English - basic set; in support, Polish/Czech/German is valued.

Teams are often hybrid: Bratislava office + remote analytics/virgo specialists.

Online KPI

Operations: TTV cashout (hours), share of instant payments, share of successfully completed KYC, chargeback-rate.

CRM/Marketing: Retention D1/D7/D30, LTV/CAC, campaign conversion, share of active mission players.

Support: FRT/ART (first/complete response rate), CSAT/NPS, repeated calls.

Product/tech: uptime, release speed, defects/million events, spin/bet conversion, ARPPU.

3) Where vacancies are concentrated

Bratislava: HQ positions, payments, risk, product, marketing, BI, DevOps.

Kosice/Zilina: halls/casinos, regional support offices and KYC, technical support.

Tatra resorts: seasonal front office roles (dealer, host, service) with strengthening on holidays.

4) Training and certification

Dealers: dealer school 4-8 weeks (payout math, etiquette, dispute scenarios), assessment at the table.

KYC/AML/RG: documentation training, red flags, de-escalation, refreshing courses every 6-12 months.

Support: product exams, macros, soft-skills, multi-channel.

Analytics/CRM/product: SQL/Excel/visualization, basics of statistics, A/B methodology, privacy-by-design.

Tech teams: safe development, CI/CD, monitoring, load testing.

5) Growth trajectories and bridges between spheres

Dealer with strong English → Live-operations (content/table schedule) or VIP host online.

KYC/AML analyst → risk → compliance manager (gray cases, audit).

Support → CRM Junior → Retention Manager.

BI dimension → product manager or financial dimension (P&L by vertical).

QA/integration → product/management partner with game providers.

6) How to prepare a candidate

Languages: tighten English (business perepiska/dzvіnki), basic politeness formulas in Czech/German - plus.

Tech base (not only for techies): Excel/Google Sheets, SQL basics - for CRM/risk/BI this solves.

Portfolio/case: analysis of the game lobby, offer A/B test of the showcase, KPI scheme.

Certificates: AML/KYC-introduction, RG basics, for those - ISTQB/DevOps/Cloud courses.

Soft skills: de-escalation, written communication, exposure in shifts.

7) Working conditions and "everyday life"

Shift and prime time. Evening/night for halls and support; flexible schedules in analytics and product.

Compensations. Fixed + shift allowances/night + KPI bonuses; online - bonuses for product metrics.

Comfort and safety. Clear SOPs for RG/AML, personnel protection, video surveillance, conflict management training.

Hybridity. Online destinations often offer partial remoats, but with occasional face-to-face meetings.

8) Mini organizational structure of an online operator (example)

CEO/GM

├── Transactions: Payments, KYC/AML, Risk, Support 24/7, RG
├── Product: Slots/Live/Sports, UX, Roadmap
├── Marketing: CRM/Retention, Performance, Brand/Content
├── Data/BI: Analytics, DWH, Telemetry
├── Tech: Backend/Frontend, Mobile, DevOps/SRE, QA
└── Finance/Legal/HR/Compliance

9) What matters to the employer and applicant

Employer: error-free RG/AML, payout and response speed, stable conversion and low churn - all this is collected by the hands of operating teams.

Applicant: the industry is transparent to growth - from shift front to analytics/product. Clear KPIs, understandable career steps and the demand for multiskills (languages + numbers + service).

In Slovakia, gambling is dozens of professions: from dealer and cashier to risk analyst, CRM manager and DevOps engineer. Offline gives the stage and speed of decision-making, online - data, hybridity and product career. There is only one common denominator: compliance, service and numbers. Those who know how to combine them are growing rapidly both in the hall and in the application.