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Jobs in the offline and online sector (Costa Rica)
Costa Rica is two parallel labor ecosystems in the gambling industry. The first is an offline hotel casino (hotel-casino format) in San Jose/Escasu, Haco, Puntarenas and the Liberia Zone. The second is an online operating system: companies register as "data processing" and serve foreign markets, keep support, risk analytics, IT and a backstory in the country. Together, they form a notable pool of stable jobs from entry-level to highly skilled roles.
1) Offline: who works in casinos at hotels
Front office and hall
Dealers (roulette/blackjack/poker variations): giveaway, etiquette control, rule explanation; often shift schedule (evening/night), tips.
Supervisors/pit bosses: controlling tables, resolving disputes, coordinating shifts.
Croupier/slot operators: starting/resetting machines, helping guests, primary diagnostics.
Cashier/cash desk: exchange of chips, work with CRC/USD, control of limits and identification.
Hosts/VIP-host: communications with loyal guests, reservations, compliments.
Support and security
Security/access control: ID-check 18 +, video surveillance, incident management.
Slot and system techniques: prevention, firmware, network connection of offices.
F&B and event team: bar, light shows, integration with hotel restaurant.
Skills and start
English at the service level, math "in the mouth," stress resistance, pure communicative manner.
Casino/hotel dealer courses give entry without experience; further growth - in supervisors/pit bosses.
Schedules
Peak - evening/night and weekends; rotation of shifts for 6-8 hours. Holidays - increased load.
2) Online operating system: who "makes the product" and service
Client circuit
Support 24/7 (ES/EN): chats/mail, payment statuses, explanation of bonus rules.
VIP management/Retention: personal offers, segmentation, cancellation of toxic practices.
Content/localization: texts, banners, promotional campaigns, ES/EN editing.
Risk and compliance
Risk/Anti-Fraud analyst: monitoring of betting patterns and payments, behavioral rules, velocity triggers.
KYC/AML specialist: verification of identity/address/source of funds, sanctions and PEP checks, SAR/reporting.
Responsible Gaming Coordinator: limits, self-exclusion, frontline training.
Product and data
Product Manager/Producer: Lobby roadmaps, tournaments, missions, A/B tests.
BI/DA/DS: KPI dashboards (deposits, retention, P95 by conclusions), LTV/Churn models, RFM segmentation.
CRM marketer: triggers, campaigns, personalization, protection against "dark patterns."
Technology and Security
DevOps/Platform Engineer: clouds, CI/CD, CDN, prime time scaling.
Backend/Frontend/QA: payment flow, integration of game providers, PWA/mobile clients.
SecOps/SOC: WAF, anti-DDoS, logging, incident response, pentests.
Payments/Ops-engineer: card providers/crypto/A2A, folbacks, reconciliation, SLA by conclusions.
Schedules
24-hour windows by shifts (including night) for support/risk operations and SOC; standard office schedule - for development/analytics.
3) Career ladders (typical routes)
Dealer → Senior Dealer → Pit Boss → Casino Operations Manager.
Support → Senior → Team Lead → CRM/Operations Manager or KYC/AML Analyst.
Risk operator → Anti-Fraud Analyst → Risk Lead → Head of Risk.
Junior BI → Data Analyst → Analytics Lead → Head of Data/RevOps.
QA → Automation QA → SDET → QA Lead.
DevOps → Senior → Platform Lead → Head of Infrastructure/SRE.
4) Key skills and certifications
Soft-skills: English (and Spanish), clear written communication, de-escalation of conflicts, data ethics.
Analytics: SQL, Excel/Sheets, Python (optional), visualization (Looker/Tableau/Power BI).
Compliance: basics of AML/KYC, RG procedures, document flow for complaints.
IT/information security: networks, Linux, clouds, CI/CD, crypto payment basics and chain analytics.
Career plus: internal casino/operator courses; external certifications for AML/IB/product (even entry-level) accelerate growth.
5) Where vacancies are concentrated
San Jose/Escazu/La Sabana: offices of online operating systems (support, risk, BI, DevOps), hotel casinos.
Jaco and Puntarenas: hotel casinos, F&B, security, event teams.
Liberia (LIR) and Guanacaste Coast: Compact hotel-casino and services around the airport/resorts.
6) Working conditions and health
Shift: Plan sleep and nutrition at night schedules; employers - rotation and "quiet rooms" of rest.
Finance: transparent tips/bonuses (offline), KPI bonuses/payment for night shifts (online).
Security: conflict management training (hall), cyber hygiene and SOC drill (online).
Well-being: health insurance, psychological support, RG burnout policies in frontline roles.
7) Tips for job seekers
1. Define the track as "hall and communication" (dealer/host) or "data/IT/compliance."
2. Collect a portfolio of skills: for offline - basic mathematics + English; for online - SQL/Excel + concept of payments/CCM.
3. Summary at ES/EN: Brief, with KPIs (SLA responses, NPS, chargeback reduction, uptime).
4. Dealer/AML/BI courses: fast upskilling gives the first offer faster.
5. Get ready for shifts: Talk night/weekend; this often accelerates employment.
8) Recommendations to employers
Onboarding 2-4 weeks: product, RG/AML, conflict scenarios, cash desk/chat simulations.
Clear SLAs: response/output P95, transparent metrics for commands.
Rotation and growth: internal internships between support, risk analytics and BI; understandable "stairs" and grades.
Security and ethics: regular training on data protection, anti-fraud games/exercises, banning "dark patterns" in CRM.
Benefits: insurance, compensation for transport to night shifts, training (AML/SQL/DevOps), bonuses for optimization ideas.
9) Frequent Questions (FAQs)
Do I need experience to become a dealer? Often it is enough to take a course at a casino; further - practice.
Is it possible to enter online without an IT background? Yes: support/CCM/risk operator - starting roles with training, then - BI/product.
Which language is more important - Spanish or English? ES + EN is valued in tourist clusters and online operating systems; for growth - necessarily.
Remote is possible? For development/analytics - hybrid; casino front office and cash register - only on site.
The Costa Rican gambling industry creates a wide range of jobs: from dealers and cashiers in hotel casinos to analysts, DevOps and AML specialists in the online operating system. Barrier entry is relatively low (dealer/AML/BI courses) and growth is fast with bilingualism and shift discipline. For the country, this means sustainable employment and the transfer of digital competencies to related industries; for the applicant - understandable career routes with real upskill.