The future of the industry

Jamaica's trajectory is integrated resorts with casinos as anchors of tourist growth and drivers of non-gaming revenue (show, F&B, shopping, MICE).

The regulatory course is conservative digitalization: the gradual expansion of online products as a continuation of terrestrial licenses with strict KYC/AML/CFT and data protection.

Operators will have to build omnichannel (unified accounts, loyalty and offers between the hall and the application), as well as move on to cashless ecosystems and tokenized payments with built-in anti-fraud analytics.

Data and AI will strengthen personalization and risk management, and responsible play standards (limits, timeouts, 18 + self-exclusion) and ESG will become a condition for sustainable investment.

The focus is on partnerships with global providers, improving the quality of service and infrastructure to consolidate Jamaica's status as a regulated Caribbean hub with predictable profitability for investors and a safe experience for guests.