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(H1): Industrial jobs (Bolivia)
1) Briefly about the labor market
Bolivia's gambling industry is compact and urban, concentrated in La Paz/El Alto, Santa Cruz de la Sierra and Cochabamba. AJ (Autoridad de Fiscalización y Control Social del Juego) is regulated, so vacancies have clear standards: 18 +, RG/AML training, reporting discipline and service culture. There are jobs both offline (halls, hotel-casino, bingo) and in the digital channel (online casino/bets with a separate AJ resolution).
2) Main occupational groups
Front Office (guests/players)
Dealers/croupiers (roulette, blackjack, baccarat), hosts, bingo presenters, cashiers, hall controllers, security service.
Skills: math, mindfulness, hand motor skills, dealing with conflicts, etiquette, basic English/Spanish, knowledge of the rules of games.
Specifics: shift schedules, evening and night prime, strict dress code, public communication.
Gaming technology and IT
Slot/electronic table technicians, network engineers, system administrators, NOC operators (for live and online).
Skills: electronics, network protocols, logging, firmware and version control, redundancy (DR/BCP).
Compliance and Finance
RG/AML/KYC/KYT specialists, internal auditors, reporting to AJ, financial controllers, risk analysts.
Skills: regulatory norms, anti-fraud, bonus/jackpot control, consistency AJ ↔ GL ↔ PSP.
Online product and marketing (at AJ resolution)
Content managers, product analysts, CRM managers, copywriters with RG labeling, affiliate managers, UI/UX designers, QA.
Skills: mobile-first, A/B tests, onboarding/retention funnels, moderation of creatives (18 +, without "easy money").
Administrative staff and service
HR/training, lawyers, procurement/logistics, F & B/housekeeping in hotel-casino, facility-managers.
3) Where jobs are created (direct and indirect)
Direct: halls and casinos, online operators, lottery operators, payment/identification providers, certification partners.
Indirect: hotels, restaurants/bars, taxis/ride-hailing, security and cleaning companies, local creative studios, event agencies (bingo/promo).
4) Skills and training: what is valued
Service and communications (Spanish, English/Portuguese welcome).
Mathematics and discipline of calculations (tables, cash desk, reporting).
Compliance-by-design: knowledge of 18 +, RG, AML/KYT, basic data privacy.
Technical literacy: work with software slots, terminals, reporting systems; online analytics, CRM, monitoring.
Security and de-escalation: dealing with incidents, logging, interacting with AJ.
Training formats: introductory course (1-2 weeks), mentoring on shift, periodic sessions 2-3 times a year (RG/AML, technology, service), certification of dealers/cashiers.
5) Examples of job packages
Dealer/Croupier
Responsibilities: playing games, announcing rules, controlling bets/payments, reporting on rounds.
KPI: accuracy of procedures, speed of distribution, client NPS, no incidents.
Cashier
Responsibilities: receipt/issue of funds, KYC at thresholds, receipts/checks, shift reconciliation.
KPI: cash errors ~ 0, SLA service, compliance with RG/AML procedures.
RG/AML Specialist
Responsibilities: monitoring risk markers, self-exclusion, reporting, handling complaints.
KPI: response time, correctness of locks/repeated KYC, consistency of reports.
Slot technician
Responsibilities: inventory, firmware/seals, repair, jackpot board.
KPI: park uptime, elimination time, checks performed.
CRM Manager (online)
Responsibilities: Segmentation, RG-tagged campaigns, retention, bonus policy.
KPIs: D7/D30 retention, stock conversion without complaints, limit compliance and T & C.
6) Schedules and working conditions
Shifts: evening/night, peak - Friday-Sunday; weekend rotation.
Uniform/dress code: Uniforms, appearance and neutral communication requirements.
Security: cameras, security, 18 + entry control, incident log; return of "polite force" - according to protocols.
Health and wellbeing: breaks, burnout prevention, access to support.
7) Career trajectories
Front → supervisor → pit boss → hall manager.
Cashier → senior cashier → treasurer → financial controller.
Technician → senior technician → technical service manager.
Support Agent → RG Coordinator/Compliance → Risk Manager.
Content/CRM → Product/Analyst → Online Manager.
Cross-trajectories between offline and online are welcome: the experience of the hall enhances digital roles and vice versa.
8) Applicant's checklist
I am 18 +, there is an ID (for hiring and accessing shifts).
Ready for evening/night shifts and teamwork.
I know the basic rules of games/box office discipline or I am ready to undergo training.
I understand what RG/AML/KYC is and I am ready to follow the procedures.
Ready for polite, stress-resistant communication with guests.
Confidently working with PCs/terminals; online - with CRM/chats/dashboards.
9) Employer checklist
AJ license, employment/training regulations, code of ethics, and RG/AML policies.
Training program: introductory course + mentoring + periodic trainings.
Clear JDs (job descriptions), KPIs and feedback system.
Protection of employee and player data; DPA/privacy.
Shift schedules taking into account legal standards and personnel health.
Security procedures: security, cameras, incident log, response plan.
Equal opportunities and non-discrimination in recruitment and promotion.
10) Responsible play and the role of employees
Each employee is a participant in the prevention of gambling addiction: he offers limits/timeout, knows the protocol of self-exclusion, notices "red flags" (night marathons, cancellation of conclusions, debt behavior) and escalates cases to the RG coordinator. Online - monitors the correctness of creatives (18 +, without "easy money") and T&C transparency.
11) HR resilience metrics (benchmarks)
12) FAQ
Is it possible to become a dealer without experience?
Yes, many sites are taught from scratch: it is important to take a test for mathematics, motor skills and service.
Will offline skills go online?
Yes: service, game rules, cash discipline and RG practices are directly applicable in support, CRM and moderation.
How important is English?
The basic level is plus (tourists/online support), but the key ones are Spanish and service.
What certificates are valued?
Internal game/box office qualifications, AML/RG courses, information security basics.
13) The bottom line
Bolivia's gambling industry creates a variety of jobs - from dealers and cashiers to analysts and compliance specialists. Successful candidates combine service and discipline, and employers benefit from training, transparent KPIs and RG/AML culture. As a result, the market receives sustainable teams, a safe experience for players and a predictable operating system - the basis for growth until 2030.