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(H1): Social aspects: controlling gambling addiction (Bolivia)
1) Basic principles and roles
Regulator: Autoridad de Fiscalización y Control Social del Juego (AJ) - licences, inspections, reporting, advertising/promotional control, age barrier 18 +.
Operators: implement Responsible Gambling (RG) tools, train staff, keep incident logs and reports.
Players and families: use limits, seek support and complaints, choose only licensed sites.
Community/NGOs and doctors: counseling, educational campaigns, routing to help.
2) Mandatory RG tools in legal rooms and online
1. Self-exclusion (temporary/perpetual) with a single log and ID verification.
2. Limits: deposit, loss, session time; change - with delayed entry (cool-off).
3. Timeouts: Fast breaks of 24 h/7 days/30 days.
4. Visible warnings: 18 +, game risks, links to help; prohibition of "easy money."
5. Transparent T&C bonuses: vager, contribution of games, deadlines - without "small print."
6. CCM/age control: online - e-KYC; offline - checking documents on doubt/payment.
7. Marker-system "harm markers": frequent deposits, night sessions, withdrawal cancellations, betting race → triggers for proactive contact.
8. Complaint/incident log: timeframe for response, escalation to AJ.
3) Advertising, promo and vulnerable groups
Prohibited: target minors/vulnerable, promise income, hide risks.
Mandatory labeling: 18 +, RG messages, promo conditions.
Promo draws (tombolas): only with AJ permission, public protocol for choosing winners.
4) Personnel training and site procedures
Trainings 2-3 times a year: recognition of signs of gambling addiction, scenarios of unobtrusive dialogue, route of help, work with aggression/stress.
Box office standards: ID verification for large payments, refusal to carry out transactions for third parties, control of "withdrawal cancellation."
Ethics and confidentiality: processing of personal data, privacy with self-exclusion.
Security: night shifts, security, cameras, incident log.
5) What to consider "red flags" (for support/analytics)
A sharp increase in deposits, a series of fast oversized rates.
Multiple cancellations of output requests.
Long night sessions, frequent game changes "in search of a game."
Calls from loved ones/staff about player distress.
Repeated credits/classes for the game, attempts to cash out the winnings by third parties.
Reaction: soft contact → offer of limits/timeout → if necessary - forced pause and direction to help → fixation of the case and notification of the competent manager/compliance.
6) Playbook: Self-help and first steps
Set a daily/weekly budget and time limit before entering the hall/application.
Avoid playing in fatigue, stress or under the influence of alcohol.
Do not "catch up" - losing is not a reason to raise the rate.
Ask for self-exclusion and support a friend/family member if you notice a problem.
Keep checks/history - this facilitates dispute resolution and expense control.
7) Operator policy: minimum template
A. RG Policy (Public): Objectives, Tools, Assistance Contacts, Complaint Order.
B. Internal regulations: risk markers, thresholds, contact scenarios, rights/obligations of personnel.
C. Data and privacy: retention, access, encryption, legal grounds.
D. Appeals and complaints: SLA responses, mediation stages, escalation in AJ.
E. Reporting: monthly RG and incident metrics, compliance audits.
8) RG Metrics and Targets
9) Digital practices for online
e-CUS/age: automatic checks + manual review on thresholds.
UX prompts: session time counter, pop-up reminders, easy access to limits and self-exclusion.
"Cooling" bonuses: banning bonuses for players with active timeout/self-exclusion.
Anti-black patterns: prohibition of pop-ups during an attempt to withdraw, "click-trap," hidden commissions.
Affiliates: domain whitelists, automatic 18 +/RG labeling, creative audit.
10) Coordination with community and medicine
Partnerships with city clinics/NGOs for routing care.
Educational campaigns: "play is entertainment, not a way to make money."
Tone of communications: no stigma; emphasis on voluntary support and confidentiality.
11) Roadmap to 2030 (operators and market)
1. Q1-Q2: audit RG/AML, update policy, run unified incident log.
2. Q3-Q4: implementation of risk markers and contact center with RG scripts; training the entire front.
3. Year 2: integration of self-exclusion at the portfolio/group level, expansion of limits, reporting by cohorts.
4. Year 3 +: joint programs with NGOs/medicine, RG public reports, personnel certification.
12) Frequent Questions (FAQs)
Can self-exclusion be canceled?
Only according to the regulations and after the "cooling period"; early cancellation is not allowed.
What if a friend loses control?
Ask the staff to call the RG manager; offer time-out/self-exclusion and help contacts.
Are online limits mandatory?
Yes, a licensed operator has limits and timeouts - standard; look for them in the study.
Is it possible to hide the history of the game?
No, it isn't. Transparent history is part of protecting the player and fighting gambling addiction.
13) Compliance checklist for operator
AJ license, public RG page, help contacts.
Self-exclusion/limits/timeouts work and tested.
RG incident log, trained personnel, dialogue scripts.
Advertising: 18 +, RG-markers, without "easy money."
Affiliates - whitelisted; audit of creatives.
Consistency of AJ ↔ GL ↔ PSP ≥ 99.5%; monthly RG reports.
14) The bottom line
Control of gambling addiction in Bolivia is based on a combination of AJ regulation, RG tools for operators and informed player choice. It is not prohibition that works, but smart prevention: limits, timeouts, self-exclusion, honest advertising, data for early identification of risks and respectful dialogue. The more disciplined the market in these practices, the safer and more sustainable it will be by 2030 - for players, business and society.