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(H1): Regulator: Autoridad de Fiscalización del Juego (AJ)
1) Who is AJ and why is she needed
Autoridad de Fiscalización y Control Social del Juego (AJ) is a Bolivian national body that:- forms and applies the rules of the gambling and lottery market;
- issues licenses/permits, approves technical standards and requirements for advertising;
- maintains registers of operators, sites and equipment;
- conducts inspections, investigations and applies sanctions to violators;
- provides Responsible Gambling (RG), consumer protection and coordinates the fight against illegal halls.
AJ's goal is an honest, transparent and socially responsible market that brings sustainable revenues to the budget and minimizes damage to vulnerable groups.
2) Mandate and scope of control
AJ regulates:- Casinos and gaming halls (slots, tables, roulette, card games).
- Bingo (permanent halls and event draws).
- Loterías (state and private under AJ resolution).
- Promociones empresariales (marketing sweepstakes and tombolas).
- Rifas, tómbolas, sorteos with cash/natural prizes.
Exceptions and subtleties apply to non-commercial activities without a bet/win, but if in doubt, a request/notification is needed.
3) Organizational structure (in general)
AJ Board/Directorate - strategic decisions and approval of regulations.
License management - acceptance of applications, verification of beneficiaries, issuance/renewal of permits.
Technical management - RNG/RTP certification, slot registers, software version control, integration.
Supervision and inspections - scheduled/unscheduled inspections, protocols, regulations.
Legal block and sanctions - administrative cases, fines, suspensions/recalls.
Social control/RG - self-exclusion, age verification, communications 18 +.
Financial monitoring - GGR/tax reporting, cash desk, AML/KYC, suspicious transactions.
4) Licensing: types and requirements
Permit categories
1. Casino/hall operators: area license + list of games/equipment.
2. Bingo operators: permanent halls or event events.
3. Lottery operators: circulation frequency, prize pool, sales channels.
4. Promotions (promociones): one-time/serial campaigns with a description of the mechanics.
Applicant Basic Package
constituent documents and ownership structure (UBO), confirmation of the source of funds;- financial stability and the absence of debts;
- technical dossier: providers, RNG/RTP certificates, equipment specifications;
- RG, AML/KYC policies, advertising/sponsorship, complaint handling;
- schemes of video surveillance, cash discipline, security and storage of logs;
laboratory/provider contracts and equipment maintenance plan.
Timing and fees depend on the type of permit; for extension - confirmation of compliance with the norms and the absence of violations.
5) Technical standards and certification
RNG/RTP: software and slots are allowed if there are certificates of recognized laboratories; all software versions are fixed.
Inventory: serial numbers, sealing, service logs, access control.
Monitoring: at the request of AJ - online/offline uploads of metrics, event log, incident reports.
Jackpots: seed fund/build-up regulations, accrual/disbursement audits.
6) Online segment and digital channels
Online casinos/betting are only allowed within the AJ-set order.
Mandatory: geofiltration, e-KYC (age/personality), payment transparency (AML/KYT), data protection, bonus accounting.
Promotional draws on the Internet require notification/permission, disclosure of mechanics and transparency in the selection of winners.
Advertising in digital channels - with marking 18 +, RG warnings and without "promises of easy income."
7) Advertising, sponsorship and communications
Ban on contacting minors and vulnerable audiences.
Restrictions on time, media, content and tone (no aggressive monetization of the vulnerable).
Sponsorship of sports and events is allowed with visible marking 18 + and RG messages, contracts are available for verification.
Transparency of bonus conditions, coefficients, probabilities (where applicable) is required.
8) Responsible Gambling (RG)
Age barrier 18 +: control at the entrance and before payments.
Self-exclusion: access to a single registry/local lists, return period/conditions.
Limits: deposits, losses, session time; "timeouts" and "cooling."
Communication: hotlines, risk materials, RG metrics reports.
Personnel training: recognition of problem behavior, ethics, routing of cases.
9) AML/KYC and financial controls
KYC: identification of identity/age, verification before payments, storage of copies and logs.
AML/KYT: transaction monitoring, reporting thresholds, compliance officer assignment, employee training.
Cash: cash limits, double control, regular reconciliations, daily reports.
10) Inspections, investigations and sanctions
Scheduled/unscheduled inspections: licenses, cash desk, video, slot inventory, software versions, advertising, RG/AML procedures.
Sanctions: warning → fine → suspension → recall; additional measures for repetition/aggravating.
Illegal points: sealing, confiscation and subsequent disposal of equipment by decision.
Procedural rights: protocol, deadline for elimination/objections, appeal mechanisms.
11) Reporting and digital monitoring
Daily/monthly reports by game type, GGR/payout, bonus, jackpot, incident.
Download event logs and technical metrics as requested by AJ.
Data storage and backup: timing, format, availability for audit.
Publications of lottery/bingo results, transparency of prize funds and unclaimed prizes.
12) Interaction with other departments
Tax authorities - reconciliation of payments, debt control.
Police/prosecutor's office - suppression of illegal, seizures, investigations.
Consumer protection - consideration of complaints, public warnings.
Financial monitoring - suspicious operations, interdepartmental reports.
13) AJ Priorities 2025-2030 (Benchmarks)
1. Complete digitalization of reporting and live monitoring of key metrics.
2. Single RG loop: centralized self-exclusion, limits and communication standards.
3. Technological neutrality: equal requirements for offline/online compliance.
4. Combating illegal supply: blocking, payment firewall, co-regulation with media/platforms.
5. Increasing transparency: annual "white reports" with aggregated market statistics and RG indicators.
14) KPIs for operators (examples AJ expects)
KYC verification success ≥ 98% for active paying players.
The share of players with active RG limits ≥ 25% by 2030.
Complaint processing speed: 95% of cases ≤ 10 working days.
Availability of systems (uptime of gaming platforms) ≥ 99.5%.
Timeliness of reports: 100% without delays.
Security incidents: 0 critical, timely reporting on medium/low.
15) Compliance checklists
Before launch
Full application and fees paid; UBO/KYC legal entities checked.
RNG/RTP certification, inventory, contracts with providers.
RG/AML/advertising policies approved; personnel trained; a compliance officer has been appointed.
Video surveillance/cash register/safes/magazines are ready; incident response plan.
Ad templates agreed with legal.
In operations
Daily/monthly reports and uploads without delays.
Control of software versions, seals, service logs; acts of technical work.
Verification of age/identity before payments; self-exclusion journal.
Regular audit of bonuses, transparent T&C; correct 18 + and RG messages.
Periodic penetration tests/vulnerability assessment, personnel training.
16) Frequent violations (and how to avoid them)
Promo draws without permission → always notify AJ, publish rules and protocols for choosing winners.
Unauthorized software updates → register versions, store certificates and logs.
Opaque bonuses → clear T&C, prohibition of "hidden" restrictions.
Weak KYC before payments → implement two-step verification and selective post-KYT.
Ads without 18 +/RG → standard layouts with mandatory labeling and a dictionary of acceptable wording.
17) Mini FAQ about AJ
Does AJ need permission for a one-off supermarket tombola?
Yes I did. Promotions fall under AJ's control and require notice/permission and transparent mechanics.
Is it possible to operate an online casino under an offline license?
No, it isn't. For digital channels, a separate AJ order is required (e-KYC, geofilters, reporting, etc.).
Who keeps the register of slot machines?
AJ. Each machine has a serial number, site binding and maintenance/software history.
What threatens for an illegal hall?
Fine, sealing, confiscation and disposal of equipment; if repeated, tougher sanctions.
AJ is the central "confidence hub" of Bolivia's gambling market. It combines licensing, technical control, social responsibility and financial transparency. For operators, the path to a sustainable business is simple according to the formula: impeccable compliance + transparent processes + player protection. For the state, AJ provides managed growth, consumer protection and fiscal predictability - the foundation of a mature industry.