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(H1): Licensed operators (Bolivia)
1) Who are the "licensed operators"
In Bolivia, a "licensed operator" is a legal entity granted permission by the Autoridad de Fiscalización y Control Social del Juego (AJ) to host gambling and/or lotteries. Permission is issued by type of activity (site, product, format of promotional draw, online channel) and involves constant supervision: inspections, reporting, technical certification and responsible play rules.
2) Types of permits (in general terms)
Casino and gaming halls: area license + list of games and equipment (slots, tables, electronic roulettes).
Bingo: permanent halls and event circulations (charity/club).
Lotteries: public and private when permitted by AJ; circulation regulations, prize fund, publication of results.
Promociones empresariales: promotional draws to promote goods/services with notice/permission for the duration of the campaign.
Online activity: separate order/AJ permission for casino/betting/bingo/lotteries in digital channels (e-KYC, AML/KYT, data protection, logs).
3) How to check that the operator is legal (short algorithm)
1. Look for information about the AJ license at the entrance to the hall/on the site/in the application: name of the legal entity, number/validity period, 18 +.
2. Check the rules and RG information: age barrier, self-exclusion, deposit/time/loss limits, contacts for complaints.
3. Inspect the equipment and cashier: serviceable validators, check printers, jackpot scoreboard, check with details upon payment.
4. Online: availability of T&C, privacy policy, clear bonus conditions, confirmation of e-KYC when withdrawing funds.
5. Avoid "gray" signs: aggressive promises of "easy income," lack of 18 +/RG, unclear legal entity, cash out "only tomorrow without a check."
4) Basic responsibilities of the licensed operator
Technical certification: RNG/RTP for games, accounting of software versions, inventory of machines, sealing, service logs.
Reporting: daily/monthly reports on GGR, payments, bonuses, jackpots, complaints; unloading according to AJ format.
RG (Responsible Gambling): age 18 +, self-exclusion, limits, timeouts, risk warnings, staff training.
AML/KYC/KYT: customer identification, transaction monitoring, threshold suspicious transaction reports, compliance officer.
Advert: No appeals to minors/vulnerable, mandatory 18 + labelling, honest T & Cs without "small print"
Inspections: readiness for scheduled/unscheduled AJ inspections, storage of logs and video recordings, elimination of comments on time.
5) What distinguishes the responsible licensed operator
Transparency: visible license details, clear rules for games and payments, understandable bonus conditions.
Speed and discipline of payments: offline cashout P95 ≤ 10-15 minutes; online - verifiable SLA, repeated e-KYC for large amounts.
Quality of service: trained staff, rapid escalation of complaints, available communication channels.
Information security: encryption, access control, incident response plan, regular penetration test/VA reports.
Unified metrics: the figures in the reports for AJ coincide with the accounting GL and tax reporting.
6) Checklists
For player (offline/online)
On the rack/site - license number AJ, 18 +, contacts.
Visible RG tools: self-exclusion, limits, timeouts.
Check upon payment with details; large amounts - according to the regulations (repeated KYC).
Understandable T&C for bonuses/shares, lack of promises of "easy money."
Online - identity verification, secure office, transparent withdrawal dates.
For partner/content provider
Contract with the current licensed operator (legal "white list").
Certification of games/modules, version log, SLA support.
Advertising/Affiliate Policy is 18 +/RG compliant.
Incident management and reporting procedures.
For investor/shareholder
Licenses and their terms, there are no sanctions/suspensions.
Full compliance matrix (RG/AML/KYC/KYT/advertising).
Data comparability: AJ reports ↔ financial accounting ↔ tax.
Slot park/software upgrade plan, certification budget.
PSP-matrix, deposit approval indicators, payment P95.
7) Typical violations and how to avoid them
Promo without permission (for draws) → issue a notice/documents in advance, publish the regulations and the protocol for selecting winners.
Unauthorized software/firmware updates → maintain a registry of versions, store certificates, and notify about changes.
Fuzzy bonuses/ads → standardize T&C, check layouts for 18 + and RG marking.
Weak e-KYC before payment → repeated identity verification, risk triggers, manual review of thresholds.
Discrepancy in AJ/tax reporting → a single set of metrics, final cross-check before delivery.
8) KPI of the responsible operator (benchmarks)
9) Mini-FAQ
How to distinguish "licensed" from "gray"?
The licensed operator always has AJ, 18 + details, public rules and a check when paid. "Gray" often avoid specifics and aggressively promise "easy income."
Can I play online with an offline operator?
Only if he has a separate AJ online permit and e-KYC/AML/KYT procedures are performed.
Where to complain about an argument?
First - to the operator's support service (according to the regulations), then - to AJ with details, checks/screenshots and the time of the incident.
Should the operator disclose RTP/rules?
Yes, the rules are mandatory; on request - information on certification and parameters of games (within the framework of the regulations).
10) Template of the "register" for publication (to be filled in after verification)
[Short name of legal entity] Casino/Lounge La Paz (offline) AJ-XXXX, before DD. MM. YYYY Slots, roulette, blackjack [link/phone][Short name of legal entity] Online Web/Mobile AJ-YYYY, before DD. MM. YYYY Slots, bets, live [link/support]Licensed operators are the backbone of Bolivia's safe and predictable gambling market. They are distinguished by: transparent AJ license, technical certification, strict RG and AML/KYC, reporting discipline and honest advertising. For the player, this is protection and understandable rules, for partners - managed risks, for investors - a stable operating model. Check your license, read T&C and choose those who rely on compliance and quality of service.