(H1): Payment methods: bank cards, transfers, cryptocurrencies (Bolivia)
1) General frame: what is allowed and who controls
In Bolivia, gambling payments are only allowed under the AJ (Autoridad de Fiscalización y Control Social del Juego) license and regulations in force.
For the online channel, the following are required: e-KYC (age 18 +), AML/KYT transaction monitoring, data protection, logging and timely reporting.
Any method (card, transfer, crypto) must be built into transparent deposit/withdrawal (T&C) rules, as well as complaint and return procedures.
2) Bank cards (debit/credit)
Pluses
High recognition and trust of users.
Quick deposits, an understandable ecosystem of returns.
Downsides/risks
Potentially elevated chargebacks and controversial transactions.
Acquiring fees and possible MCC restrictions.
We need strong anti-fraud rules and 3DS/add. authentication (where available).
Practice for the operator
Connect 2-3 independent PSP/acquirer (BIN routing, fallback).
Manual review triggers: new cards, a sharp increase in the amount, non-standard patterns.
Clear cash-out flow: repeated e-KYC before a large payment, clear deadlines and limits.
Separate register of chargeback cases and reasons for failures; monthly debriefing with PSP.
3) Bank transfers and local payments
Pluses
Lower costs, higher approval among verified customers.
Convenient for large cashouts (after repeated KYC).
Downsides/risks
Longer user path (instructions, confirmations).
Requires a clear comparison of the payment with the game account (reference/ID).
Practice for the operator
Issue clear details and reference code, automate enrollment reconciliation.
Support QR/Instant Transfers (where available).
Enter cut-off time for D0/D1 payments and show it in the interface.
Strictly separate deposit and payment accounts, keep a log of approvals.
4) Cryptocurrencies (only under strict AML/KYT)
What matters
Used as an additional rail only with a permitted configuration and enhanced AML/KYT (on-chain analytics, sanctions lists, source of funds).
We need limits, repeated e-KYC for output, intelligible conversion (course, provider, timestamp), reporting on all transactions.
Pluses
Enrollment/output rate, low network fees, cross-border.
Risks
Volatility, regulatory sensitivity, address/network errors.
Increased KYT and logging requirements.
Practice
Allow only checked nets/stablecoins, fix tolerances in T & C.
Include on-chain risk scoring, automatic stop lists, manual compliance review by thresholds.
Separately inform the client about the course, commission and time of blockchain confirmations.
5) UX standards: deposits and cashouts
Deposits
Single screen script, visible fees/limits, instant status verification.
Store cards with tokens (via PSP), offer "quick replays."
Withdrawals
Show available methods, limits, ETA and reasons for possible delay (optional check).
For large amounts - notification of repeated e-KYC before confirmation of the application.
Separate section "Payment history" with application number and status.
6) Antifraud and compliance (core)
KYC: documents + selfies/biometrics; mapping of cardholder/account name to account.
KYT: risk profiles, velocity rules, geo-analysis, sanctions and PEP checks.
Behavioral analytics: abnormal deposits/alternating methods, long sessions before withdrawal.
Chargebacks: separate limits and deposit-hold for new devices/cards.
Magazines: deposits, returns, bonuses, jackpots, incidents - all with retention according to AJ regulations.
7) Commissions and limits: how to design
Commissions: show before confirming the operation; with "0%" to honestly describe who pays for acquiring.
Limits: daily/weekly on deposits and conclusions agreed with RG limits.
Large amounts: manual compliance review threshold; document the decision.
8) KPI benchmarks (for payment loop)
Values - landmarks; tailor your method portfolio and risk profile.
9) Checklists
Before running methods
KYC/AML/KYT/RG policies approved, compliance officer appointed.
PSP/Bank/Crypto Provider Agreements; due diligence was carried out.
Test scenarios: deposits/withdrawals/deviations/returns/chargeback.
Reporting uploads are agreed with AJ, log retention is configured.
T&C and table of commissions are published on the website/in the appendix.
In daily operation
Channel approval monitoring (hourly/daily).
Payment and P95-SLA queue control; alerts for deviations.
Daily reconciliation of AJ ↔ GL ↔ PSP; investigation of discrepancies.
Review of chargeback cases, update of anti-fraud rules.
Report on complaints/support and time-to-resolve.
10) Frequent mistakes and how to avoid them
1. Hidden fees or "small print →" transparent tariff table and tips on the check-out.
2. Output to someone else's name → matching the recipient with an account (name match), manual review by thresholds.
3. No repeated e-KYC → mandatory pre-identity verification for large payments.
4. One PSP for all → at least two independent routes for deposits and one reserve for payments.
5. The discrepancy in the reports → uniform event directories and daily cross-checks.
6. Crypto without KYT → on-chain analytics, stop lists, documented conversion and courses.
11) Mini-FAQ
Is it possible to accept cryptocurrency?
Yes, only in a permitted configuration with enhanced AML/KYT, full traceability and transparent conversion. Other options are the risk of violation.
Which method is best for large cashouts?
Bank transfers with repeated e-KYC and pre-announced dates (D0/D1).
How to reduce chargebacks on cards?
3DS/ext. authentication, behavioral anti-fraud, delay in launching a new method, rescoring "controversial" clients.
Can I withdraw to the same method as the deposit?
Preferably. This reduces AML risks and simplifies source of funds checks.
12) Withdrawal
The payment strategy in Bolivia is based on a combination of cards and bank transfers, with a neat, strictly compliant use of cryptocurrencies. Success - in three things: transparent T&C and commissions, hard KYC/AML/KYT with logging for AJ, SLA-oriented UX deposits and payments. Set up multi-PSP, automate reconciliations and keep RG limits in line with payment limits - this way you will provide a safe and predictable experience for players and a sustainable economy for the operator.