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Jobs in the offline and online sector - Colombia
Employment scale: benchmarks 2024-2025
According to leading media reports citing industry data, the gaming sector in Colombia creates more than 127,000 jobs (direct and indirect).
Representatives of the Fecoljuegos Federation in 2024 named about 150,000 employees (directos + indirectos) throughout the ecosystem. These estimates give a reasonable range of 127-150 thousand jobs.
Where people work: offline vs online
1) Offline sector ("juegos localizados"): casino and bingo
Typical roles:- front office: dealers/croupiers (roulette, blackjack, poker), desk supervisors, cashiers, hosts;
- hall/technical block: slot park technicians, locksmiths/IT EGM, jackpot administrators;
- bingo: presenters, system operators, sales/seating supervisors;
- compliance/security: SIPLAFT (AML/CFT) officers, age limit control, security.
Legal Framework and Workplace Formation By Law 643/2001 and the Coljuegos Acts, "localized games" are casinos/bingo and other equipment in halls. Permits are issued under concession contracts for 3-5 years, which creates a stable need for personnel. For bingo, regulatory minimums for "seats" are set, affecting the state.
Recruitment and training. Colombia regularly publishes "dealer/croupier," "auxiliar de casino," "técnico de máquinas" jobs on local job boards, as well as recruitment at dealer academies (entry level with no experience). This shows a steady demand for entry positions.
The economic contribution of offline. In 2024, casino and bingo transferred over 348 billion COP to the health care system - this is an indirect indicator of the scale of formal employment in the halls.
2) Online sector ("juegos operados por internet")
Typical roles for operators. co:- product and trading: casino/sports book product managers, traders, risk analysts;
- marketing and CRM: acquisition/affiliates, retention, content management, SMM;
- data and IT: BI analytics, data engineers, DevOps/SRE, QA, anti-fraud;
- payment loop and compliance: KYC/AML, payment analytics, moderation;
- support: 24/7 support in Spanish, VIP managers.
Job driver. The growth of online is confirmed by official statistics: the regulator and industry reviews record an accelerating transfer of funds from the online vertical in 2024-H1 "2025, despite tax changes - this is accompanied by an expansion of the staff of licensed brands.
Where the teams are concentrated. Employment clusters - Bogota, Medellin, Cali, Barranquilla: the headquarters of operators, integrators and outsourcing teams (marketing, BI, support) are concentrated there. Recruitment to call centers/support often goes "remotely" from large cities. (The flood of job openings on job boards and corporate pages confirms this.)
How much the sector pays and how it grows (context for employment)
Record revenues in 2024 and a strong pace of 2025: for H1 "2025 alone, the sector transferred almost USD 220 million to healthcare; in industry news and media - additionally the growth of transfers and emphasizing the role of industry in creating jobs. This is the foundation on which hiring is formed.
Career ladders and training
Starting positions offline: dealer/croupier, host, cashier. Often - on-site training or through short courses at casino/dealer academies; entry without experience occurs regularly.
Hall growth: senior dealer → pit boss → shift manager → casino/bingo operations manager.
Online start: support agent, casino/sports book content operator, junior analyst; further - CRM, product, risk/trading, BI/data.
Regulator requirements: for localized games, Coljuegos has an FAQ/regulation on the operation of halls and requirements for operations; operators must have a compliance officer (SIPLAFT) - this is a separate career development branch (AML).
What changes in 2025: factors affecting employment
1. Mobilizing demand for a smartphone → online operators are expanding support, CRM and anti-fraud. (Online growth by H1 "2025.)
2. Strict supervision of illegal (up to blocking and removing "shadow" rallies in social networks) → the flow of activity into the "white" segment and the preservation of formal jobs.
3. Events and exhibitions (GAT) strengthen B2B connections and local supply chains (content, equipment), where sellers, integrators, and technical support are engaged.
Where to look for work: a short guide
Offline: regional casino/bingo networks, local jobboards (Computrabajo, OpcionEmpleo, Jooble) - frequent sets of dealers and technicians.
Online: careers on licensed sites. co-operators and their LinkedIn pages; responses to roles in support, CRM, trading, BI/data. (Fecoljuegos brings together a significant share of authorized online platforms.)
The gambling market in Colombia is hundreds of thousands of jobs in the amount of direct and indirect employment (benchmark: 127-150 thousand). Offline gives a stable front office and technical positions in casino/bingo, online - a rapid increase in product vacancies, data, compliance and support. Supported by record revenues of 2024-2025 and cleaning from illegal, these segments form a stable ecosystem of formal employment - primarily in large cities of the country.
Hint to the applicant: respond only to legal companies (check the Autorizado por Coljuegos mark with operators), and offline - check the availability of corporate training for starting roles (dealer/croupier).