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Jobs in casino and online sector (Peru)
Jobs in casino and online sector - Peru
1) Where exactly is the job
Ground sites: casinos with tables, slot halls, bingo clubs, hotel and entertainment complexes.
Online operators: betting sites and casinos, content providers, payment aggregators, Live studios with Spanish-speaking dealers, platform providers (PAM), affiliate networks and media.
2) Front office offline casino (gaming hall)
Dealer (roulette/blackjack/poker)
Tasks: game management, payout of winnings, control of the pace of the table, service.
Skills: Quick maths, attention, impeccable etiquette, basic English
Height: senior dealer → pit boss → hall manager.
Pit Boss/Desk Supervisor
Control of several tables, resolution of disputes, training sessions.
Skills: knowledge of rules and limits, conflict management, reporting.
Cashier (Cage)
Transactions with cash/chips, vouchers, customer verification.
Skills: accuracy, cash discipline, basic KYC, working with terminals.
Host/Hostess and VIP Manager
Greeting, waiting list management, VIP maintenance, computer policy.
Skills: service, CRM approach, communications, English is desirable.
Security/Surveillance
Video monitoring, incident reports, interaction with the hall management.
Skills: attention to detail, knowledge of RG (responsible play) procedures.
Slot machine technician
Diagnostics, firmware, prevention, accounting for metrics.
Skills: electronics, basic software, working with SUCTR-like logging systems.
3) Offline operational back office
Operations Manager - Hall KPI, shift schedules, team training.
Financial control - cash reports, inventory of chips, reconciliation with the system.
Marketing and events - tournaments, music evenings, bingo shows, local SMM.
HR/training - hiring dealers, academies, service standards and RG.
4) Online Sector: Key Roles
Customer Support (ES/EN)
Chat/mail/instant messengers, checking the status of deposits (Yape/Plin, cards), explaining bonuses.
Skills: empathy, SLA discipline, knowledge of payment scenarios.
Payments Ops
Update/investigation of deposits and conclusions, reconciliation of references Yape/Plin, CCI, cards; work with cryptocurrency providers from operators where allowed.
Skills: anti-fraud thinking, knowledge of local payment providers, attentiveness.
Risk/Fraud
Monitoring of multi-accounts, bonus-bonus schemes, call-backs, verification.
Tools: velocity rules, behavioral analytics, alert triage.
Growth: risk analyst → senior → head of direction.
KYC/AML & Responsible Gaming
Identification, verification of address and source of funds, RG triggers (limits, timeouts, self-exclusion).
Skills: regularity, work with checklists and case management.
Content Management and Localization
Showcases "Popular in Peru," promo texts, banners in Spanish, A/B tests.
Skills: copywriting, click analytics, basic HTML/CRM.
CRM/Retention Marketing
Fluffs, email, segmentation, missions and tournaments; frequency control.
Skills: working with LTV/ARPPU, no-code campaigns, SQL at the basic level - plus.
Affiliates and performance
Negotiations with publishers, FTD tracking, traffic quality control.
Skills: agreements, numbers, anti-fraud by sources.
SEO/ASO/Content Production
Query research, page matrix, titles/descriptors, local topics (Peru, Andean aesthetics, football).
Data analytics
Dashboards product/marketing/payments, funnels, cohort analysis.
Skills: SQL, Python/Sheets, visualization, interpretation of causal relationships.
Product and IT
Prod/Project - features: quick deposit, lobby, showcases, hold.
Front/Back/QA/DevOps - stability, provider integration, payment webhooks.
Content provider base - Pragmatic Play, Play 'n GO, Evolution, etc.
Live Studios (Dealers/Supervisors/Broadcast Directors)
Spanish-speaking dealers, work with teleprompter/chat, timing.
Skills: diction, camera face, stress resistance, etiquette.
5) Schedules and Conditions
Shift: offline - day/evening/night; online support and payments - 24/7 rotation.
Compliance-mode: dress code and etiquette standards offline; online - KYC/AML and RG processes.
Remote/hybrid: marketing, content, analytics and part of tech roles; support and payment transactions are often a hybrid.
6) Skills that boost chances
Languages: Spanish required; English is an advantage, especially online/Live.
Fintech literacy: Yape/Plin, CCI translations, card acquiring basics and 3-D Secure.
Compliance: basic understanding of KYC/AML, responsible play (limits, timeouts).
Digital tools: Excel/Sheets, ticket systems, CRM, basic SQL - plus.
Soft-skills: service, communication, stress resistance, SOP work.
7) Growth ladders (examples)
Offline (operating track)
Dealer → Senior Dealer → Pit Boss → Room Manager → Casino Director.
Online (client track)
Support → Senior support/Quality → Team Lead → Customer Service Manager.
Online (payments/risk)
Payments Ops → Risk Analyst → Senior Risk → Head of Risk/Payments.
Marketing/CRM
Content Manager → CRM Specialist → Marketing Analyst → Retention Lead → Head of CRM.
Analytics/Product
BI Analyst → Product Analyst → Product Manager → Head of Product.
8) How to prepare for an interview
1. Summary in Spanish (and English if experienced): Specific KPIs (SLA, NPS,% successful payments, increase in retention).
2. Cases: describe how they reduced chargeback-rate, increased deposit conversion, and improved response time.
3. Regulatory: Be prepared to talk about KYC/AML and responsible play tools.
4. Payments: show knowledge of Yape/Plin/CCI/card scenarios, typical failures and retraces.
5. Schedule: Confirm readiness for shifts/weekends/nights (if relevant).
9) Responsible play and work ethics
Employees are required to maintain RG tools and respond correctly to signs of problem play.
Conflict of interest (playing an employee on their own website/in their own room) - prohibited or strictly regulated.
Confidentiality of customer data and anti-fraud is a personal responsibility area.
10) Quick applicant checklist
Do I have customer-facing experience, KPI numbers and an example of "how I solved a customer problem"?
Do I understand the difference between a Yape/Plin deposit and CCI output?
Can I explain the basic principles of KYC/AML and responsible play?
Is it ready for shift work/weekend prime time?
Do I have a "portfolio" of cases (screenshots of dashboards, texts, promo - without personal data)?
The Peruvian market offers a wide range of vacancies - from dealers and cashiers in ground halls to specialists in payments, risks, CRM, analytics and Live studios online. Success comes from a combination of service skills, digital literacy (payments and data) and an understanding of KYC/AML and responsible play. For a quick start, prepare a KPI-oriented resume in Spanish, cases with a measurable effect and flexibility on schedules - this will speed up the path to the first role and subsequent growth.