Industrial jobs (Uruguay)

1) Snapshot of employment

The gambling ecosystem of Uruguay is not only casino halls and lotteries, but also hotels, F&B, events, payments, IT and marketing. Demand is concentrated in Punta del Este and major cities, peaking during the high tourist season. The online vertical is historically limited, but forms the demand for digital competencies (data, payments, anti-fraud, UX).

2) Where jobs are created

Straight (inside operators)

Casino floor: dealers/croupiers (roulette, blackjack, poker), pit-boss, supervisors, cage cashiers, hosts/concierges, VIP zone employees.

Slot cluster: slot technicians and engineers/ETGs, game hall managers, park performance analysts.

Bets/sweepstakes/hippodrome: cashiers, coefficient traders (risk & trading), content editors of live matches.

Lotteries/retail: point of sale agents, network supervisors, circulation operators.

Online operations (where available): support 24/7, moderators, CCM/payments, CRM managers, content managers.

Compliance and security: AML/CTF officers, RG coordinators, auditors, cybersecurity.

Admin and back office: HR, lawyers, financial controllers, procurement, administrative staff.

Indirect (partners)

Hotels, restaurants, clubs, transport, excursions, MICE sites, event production, cleaning, security, repair/logistics.

Technology providers: payment companies, integrators, content studios, marketing and creative agencies.

Induced (multiplier effect)

Growth in demand for retail, beauty/spa services, medical and educational services in resort areas.

3) Role maps and key skills

Block	Roles	Skills and requirements
Casino floor	Dealer, pit-boss, host, cage cashier	Math & Counting Speed, Service & Etiquette, Mindfulness, Basic Eng/Use, Shift Schedule
Slots/ETG	Slot technician, engineer, hall analyst	Electronics, networking/software, reporting, understanding RTP/volatility, prevention and repair
Poker	Poker dealer, floor manager	Distribution speed, bankroll procedures, tournament regulations, conflict management
Stakes/Racecourse	Cashier, trader, live editor	Sports analytics, risk management, fast software, process discipline
Online operations	Support, KYC, CRM, Content	Spanish/English, anti-fraud patterns, communication scripts, HelpDesk/CRM systems
Compliance/Safety	AML Officer, RG Coordinator, DPO	KYC/AML, sanctions lists, reporting, RG policies, data privacy
IT/data	DevOps, QA, data-analyst, BI	SQL/ETL, monitoring, transaction logging, anti-bots/anti-fraud, GDPR-like practices
Marketing/Events	SMM, Affiliates, Event Manager	Advertising Law, Brand Safety, Contract Work, Event Production
Hospitality	Reception, F&B, concierge, SPA	Service, upsell, casino + hotel product knowledge, night shifts

4) Deficient competencies (which is especially appreciated)

KYC/AML/antifraud (payments, verification of beneficiaries, on-chain screening for crypto - where allowed).

Data & BI: GGR reporting, behavioral analytics, RG signals (reality check, limits).

ETG slot engineering and operation (networking equipment, upgrades, certification).

Event production and MICE (poker series, show parties, "shoulders" of the season).

Bilingual service (ES/EN) in Punta del Este and metropolitan locations.

5) Career trajectories

Dealer → senior dealer → pit-boss → hall manager → casino director.

Slot Technician → Senior Engineer → Fleet Manager → COO.

KYC Agent → AML Analyst → Compliance Officer → Compliance Lead.

Support → CRM/Retention → Loyalty Manager → Product Manager.

Events → series producer → director of MICE/marketing.

6) Seasonality and schedules

Peak: summer and holidays; staff expansion, night and extended shifts, increased demand for dealers/F & B/security.

Shoulders of the season: betting on MICE, gastro festivals and poker series - employment is more even.

Flexible formats: part-time, student shifts, multiskill employee pools.

7) RG/AML standards and occupational safety

Learning from day one: responsible play policy (limits, self-exclusion), recognizing vulnerable players, escalating incidents.

KYC/AML procedures: identification, transaction monitoring, reporting, personal data protection.

Labor protection: video surveillance, cash discipline, safe operation of equipment, burnout protection (shift, breaks).

8) Training and Certification: Roadmap

For applicants:

1. Dealer/cashier basic course (3-6 weeks): bet arithmetic, game rules, service.

2. Technical course on slots/ETG (4-8 weeks): electronics, software, diagnostics, reporting.

3. KYC/AML/RG modules (2-4 weeks): procedures, cases, monitoring systems.

4. English for service and events (minimum A2→B1): scenarios for communication with tourists.

For current employees:

Quarterly refresh training on RG/AML, stress management, cross training (dealer ↔ cash desk ↔ host).
Data/BI upgrade: Excel/SQL, KPI dashboards, visualization basics.

9) Industry impact on employment around casinos

Hotels and F&B: front/back office, kitchen, sommeliers, bartenders, banquet services.

Transport and leisure: taxis/transfers, car/yacht rental, guides, golf/SPA staff.

Events and media: sound/light, stream teams, photographers/video, PR agencies.

Local suppliers: laundries, florists, decorators, repair and cleaning crews.

10) KPIs of employers and cities

HR: fluidity, closure of vacancies (time-to-fill), share of multi-station workers, participation in trainings.

Service: NPS/CSAT of guests, time for resolving requests, RG/AML incidents.

Operations: GGR/Net Win per employee, uptime slots/ETG, cache out speed.

Events: load in the "shoulders," the average check of F & B/combo packets, the proportion of repeated visits.

Social effect: share of local staff, internship programs, women's employment and inclusion.

11) Employment development recommendations

State/Municipalities

Joint training centers (colleges/operators), subsidies for training dealers/technicians.

Internship programs for youth and "second career" for adults (reskilling).

Support MICE and events in the "shoulders" to smooth the seasonality of jobs.

Operators/hotels

Career ladders and clear gradings; multiskill bonuses.

Cross-channel commands (oflayn↔onlayn), fast growth tracks in compliance and data.

Well-being programs: graphs without overload, psychological support, soft-skills training.

Providers/payment and IT companies

AML/anti-fraud academies, BI/SQL courses for operational teams.

Certification of slot techs by product lines and regulatory reporting.

12) Frequent candidate questions

Do I need experience to become a dealer?

No, basic mathematics, accuracy and service are more important. Training is carried out on the spot.

Is it possible to grow quickly in salary?

Yes: Roles with night shifts, VIP contact, EN language and KYC/AML/Data competencies are growing faster.

The online market is small - is it worth learning CUS/payments?

Yes: even limited online and lottery/betting retail need strong compliance and anti-fraud.

The gambling industry of Uruguay creates a wide range of jobs: from front-line service and maintenance to analytics, compliance and event management. The seasonality of Punta del Este makes cross-skill and MICE planning important, and the increasing KYC/AML/RG requirements add value to skilled professionals. Those who combine service, technology and data benefit: for people these are stable career trajectories, for the city - employment and tourism multiplier, for operators - the quality of service and managed growth.