How Casino Notifies Promos and Personal Offers

1) Where notifications come in: Channel map

1. Personal account and promotional section

Banners, Promotions/Bonus Terms/Events tabs, pop-up notifications, mission/vager counters. It is the "source of truth" by condition.

2. E-mail

Digests, personal offers, promotional codes, Opt-in confirmations and accruals. Convenient to store as evidence.

3. Push notifications (web/mobile)

Urgent announcements: "x2 points until 23:59," "50 FS awarded." Useful for deadlines.

4. SMS/messengers (official channels)

Short signals about "burning" promos/verifications. Needed only for critical events.

5. Official social networks/Telegram

Announcements, quests, time codes. Verify and reference the primary domain.

6. VIP-manager

Personal letters/chats with individual conditions, confirmation of renewals, manual charges.

💡 Golden rule: we saw an offer outside the office - check the conditions in your personal account and make a screen before activation.

2) What exactly is sent and how to read it

Stock announcements: name, term, basic mechanics (deposit/FS/cashback), short benefit.

Personal offers: increased percentage/withdrawn sar/low WR, addressed by name or loyalty level.

System notifications: Opt-in confirmation, bonus/FS accrual, rule change ("Last revised"), deadline reminders.

Tournament notifications: start/finish, place in the leader, prize money, conditions for prizes.

Immediately look for key fields: WR base, WR multiplicity, max bet, cap, game contribution, timing and time zone, ideal methods.

3) Setting up deliverability: so that letters are not lost

E-mail

Add casino mailing addresses to Contacts/allowlist.

Create a folder/label Casino/Promos and rules: move letters around the casino domain and keys (bonus, wager, free spins, cashback).

Check Promotions/Spam once a day, add "not spam."

Enable HTML viewing - often emails have Claim/Opt-in buttons.

Push/mobile

Enable site/application notifications.

Turn on critical fluffs (deadlines, accruals), turn off secondary ones.

SMS/messengers

Use only numbers/accounts confirmed in the office.

Disable "anonymous" mailings without linking to your account.

4) Frequency and hygiene of notifications

Create a separate address for the promo so as not to lose your work mail.

Once a month, review subscriptions: leave only the official sources of casinos, providers and VIP manager.

Keep regular "check windows" on the calendar (e.g. Mon/Thu 10:00).

5) Security: How to cut off phishing in 30 seconds

Check list "3О":

1. Official domain/handle - matches the casino website; there are no twin abbreviators/subdomains.

2. The original source - the offer is duplicated in your personal account or letter from the casino domain.

3. Plaintext rules - visible WR/bet/cap/contribution/timing/TZ; the Claim button leads to the office, not to a third-party login.

Optional: turn on 2FA for input and output; do not enter account by links from chats; do not scratch codes.

6) How not to miss deadlines and accruals

Make reminders: T-48/T-12/T-3 for WR/FS/tournament windows.

In the reminder header, specify server TZ: "WR deadline 23:59 (UTC + 2)."

After each accrual notification, screen the status ("accrued X, valid until...").

7) What to keep "just in case"

Evidence mini folder:

Screenshot of letter/banner and terms page.
Screen zero status before the start and final status after.
Offer/tournament ID, time (your TZ and server).
Short log: bet, games (% contribution), turnover, progress.

8) If notifications don't arrive

1. Check your Promotions/Spam folders, filters and allowlist.

2. Make sure opt-in is enabled in your profile.

3. Reconfirm address/number, check 2FA.

4. Clean up push permissions in the browser/application, enable "important" events.

5. Write to the support (template below) and ask to be resubmitted.

Support letter template:

💡 Hello! I do not receive notification of promotions/accruals. Account: [e-mail/ID]. Please check the subscription status and resend the latest offers/charge confirmations. I attach the settings screen.

9) Personal suggestions from the manager

Always ask for written confirmation of the conditions (email/message in the office) with: WR base, multiplicity, max bet, cap, list of allowed games, terms/TZ, payment methods.

Agree on extensions, withdrawal limits and payout rates.

Store all correspondence in a separate VIP/Manager folder.

10) Typical mistakes and how to avoid them

Believe the letter without checking the office. → Check and screen the final conditions on the site.

Late due to TZ. → Always add server TZ to reminders.

Activate without Opt-in. → Press Claim/Join to deposit/spin.

Exceed max bet on old memory. → Before the session, check the limit and keep the buffer − 10-20%.

Play in excluded games. → Use the whitelist from the conditions.

11) Mini cases

Case A. "Letter promised x10, in cabinet x30"

Checked the promo section - the conditions are tougher. Solution: do not activate; wrote to the support, attached screenshots - received an explanation and an alternative offer.

Case B. Push "50 FS to 11: 59 p.m.," and you're in another TZ

The letter indicates UTC + 2. We put a reminder on our time zone, managed to play and win back with FS.

Case C. VIP offer in non-letter chat

We asked for an e-mail with full rules and ID. After confirmation, activated; there were no controversial situations.

12) Player checklist for each offer

Official source; the offer is visible in the office.
Press Opt-in/Claim to deposit/spin.
Recorded: WR base, WR, max bet, cap, games contribution, timelines/TZ, optional-methods.
You have set up T-48/T-12/T-3 reminders.
Screenshots of the letter/banner, conditions, statuses are made.
Progress table updated (turnover, counted, WR balance).

13) FAQ

Where is the "final" version of the conditions?

In your personal account on the official domain. Letters and social networks are only a notification.

Can aggregators and streams be trusted?

Use as a navigator. Always confirm the offer in the office and check the rules.

What if the conditions have changed after notification?

Screenshots + activation time. Write to the support, ask to apply the conditions at the time of activation or offer an equivalent.

How to reduce "noise" and not miss important things?

Leave e-mail + fluffs only for critical events (accruals, deadlines), the rest - in the digest.

The casino notifies about the promo through a whole set of channels, but only the office guarantees the current conditions. Set up delivery and frequency, confirm Opt-in offers, fix the rules with screens and focus on the server time zone. So you will not miss valuable offers, will not break deadlines and keep the protection of winnings - calmly and without surprises.