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How to check active and expired bonuses in your personal account
Introduction: a card in the office is the only source of truth
Any bonus is considered "live" only when it is displayed in your personal account with a full-fledged card with a timer, conditions and a progress bar. Social media posts, letters and banners are clues. The decision is made on the facts in the office.
Where to look for bonuses in your personal account (universal navigation)
1. Promotions/Bonuses/My Rewards - a list of all current and pending offers.
2. Wallet/Bonus balance - separate wallets: real, bonus, freespins.
3. History/Bonus history/Reward log - an archive of activated, canceled and expired bonuses.
4. Notifications/Inbox - confirmation of activations, changes in conditions, reminders about the deadline.
5. Profile → Terms/Bonus policy - basic rules (max bet, contribution of games, exceptions, bans on "stacking").
How to read the bonus card (checklist in 60 seconds)
Status: Active/Pending/Expired/Completed/Forfeited.
Deadline: date/time + time zone (TZ).
Wager: x __ - for a bonus, for a deposit + bonus or for winning with FS.
Game contribution: 100% slots; live/board games - 0-10% or excluded.
Max bet when wagering:... (exceeding = zeroing progress).
Min/Max deposit, minimum output, win cap (for blind/FS).
Excluded games/providers and bans (for example, Bonus Buy).
Progress bar: done/left turnover, number of Friespins and their remainder.
Payment method: whether yours is involved, whether symmetry is needed input = output.
Sections and statuses: what "Active/Pending/Expired" means
Active - bonus applied, turnover is recorded; all limits are in effect.
Pending - the offer is "awaiting conditions" (for example, a deposit from N or entering a code).
Completed - completed; you can apply for withdrawal (if there are no other active offers).
Expired - deadline is out; the remainder of the bonus/progress burned out.
Forfeited/Canceled - you/support canceled the bonus (usually before progress to remove restrictions).
How to check that the bonus is active "for real"
1. Open My Rewards → make sure the card is Active.
2. Click on the card → check the progress bar and "Remaining wagering."
3. Check timing and TZ with notice/letter.
4. Make sure the balance is broken down: Real/Bonus (and FS) and bets are written off in the correct order (usually bonus first).
5. Make a test bet in the game with a 100% contribution and check that progress is growing.
How to find expired and canceled bonuses
Toggle the Expired/Completed/Forfeited filter in the bonus history.
Export history (if available) or take screenshots of cards - they will come in handy when arguing.
Check with notifications in Inbox: the activation/expiration time and changed conditions are recorded there.
Mini formulas to monitor progress
Bonus turnover: 'Bonus × xWager'.
Example: $100 × x30 = $3,000.
Deposit turnover + bonus: '(Deposit + Bonus) × xWager'.
Example: ($50 + $50) × x30 = $3,000.
Freespin turnover: 'Winning FS × xWager'.
Example: $18 × x30 = $540.
Check the "Remaining wagering" on the card against your estimate - discrepancies are usually due to the contribution of games/exceptions.
Typical reasons why the bonus "suddenly disappeared"
The deadline has expired (often by the TZ of the site, not yours).
Max bet is broken or excluded games are affected.
We took the second bonus before the completion of the first (the "one active" rule).
We changed the payment method without symmetry (deposit with a localka → withdrawal only by bank) - additional checks are included, sometimes the bonus is removed.
Manual cancellation via support (you asked to "remove restrictions").
What to do if status/conditions do not match
1. Screenshots: bonus card (before/after), progress, betting history, letter/push with offer.
2. Chat in the office:Now [Expired/Forfeited/conditions have changed].
My ID is []. Please check accrual/progress logs and clarify status. Attached screenshots.
4. When arguing about TZ: Enter your belt and ask to confirm which TZ is using the card timer.
How not to lose money on "invisible" restrictions
Always check the max bet in the card before the session (fix it in a note).
Play only 100% slots for the duration of the game; live/board - after.
Hold the buffer 24-72 hours before the KYC deadline and payout.
Observe the symmetry of the methods: how they were introduced - and output (PIX/Interac/UPI/PayID/SEPA/FPS/crypto).
Do not activate the second bonus until the first one is completed/canceled.
Micro-UX prompts (speed up verification)
Look for the ⏱/clock icon - it usually opens a window with the exact expiration date/time.
Tap on "i/Details" reveals the contribution of games and the list of exceptions - check before starting the slot.
Some offices have sorting by "Expires soon" - use it in the morning so as not to catch "burning" in the evening.
Bonus Log (1 minute per day)
Copy and maintain in notes/table:- Date/Brand/Type (Deposit/Sleepless/FS/Cashback/Reload)
- Wager: x__; Contribution: slots __%; Max bet: __
- Term (TZ): __; Status: Active/Pending/Completed/Expired
- Remaining wagering (from card): __
- Input/output method: __/ __; Output ETA (actual): __
The magazine helps to quickly check controversial points with the support.
Frequent mistakes and quick fixes
"Missing bonus" - did not notice TZ.
→ Check the card belt, ask the support to decrypt the time log.
Play in live games (contribution 0-10%).
→ Switch to 100% slots, check exception list.
Violated max bet.
→ Don't argue about the fact; ask for a "one-time warning" (if progress is minimal), but prepare for rejection.
We took the second offer before withdrawal.
→ Remove the new bonus through the support, complete the old one and only then activate the next one.
FAQ (short)
Where to see expired bonuses?
In the History/Bonus history section with the Expired/Forfeited filter.
Why is progress not growing?
Play games with zero/low contribution or exceeded max bet - the card will show a 0% increase.
Is it possible to return the expired bonus?
Rarely. Sometimes support gives "reactivation" for a good reason and without progress - asking is not harmful.
Why can't you have two bonuses at once?
"One active" rule + limit/deposit conflict. This leads to the cancellation of winnings - avoid.
Checking bonuses is a routine for 2-3 minutes: open My Rewards → read the card → check progress and deadlines → check the contribution/max bet → look into History. Do this before each session and a day before the deadline, keep the symmetry of payment methods and keep a short journal - then not a single active bonus will "burn out" suddenly, and expired and controversial cases will be quickly and calmly resolved with the support.