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How casino ratings are compiled

1) Principles: what you can put points at all

A good rating relies on three pillars:

1. Verifiability (all facts are confirmed by sources or tests), 2. Repeatability (same method for all), 3. Transparency (public criteria, scales, update date).

Anything that is not supported by documents/tests (for example, "it feels like payments are fast") is not a criterion.


2) Data sources

Regulators and registries: licenses, sanctions, fines, status of permitted verticals.

Payment providers: a list of methods, commissions, chargeback processes.

Content Providers/RTP: Game Listings, Certification (GLI/eCOGRA), RTP Ranges.

Editorial tests: KYC, deposit/output, support speed, UX, live stream quality (e2e-delay, startup, rebuffering).

User complaints: cases with confirmed proofs (screen/extract/timecodes).

Public reports/news: rebrands, change of ownership, security incidents.

💡 Any user feedback goes through moderation and verification (transaction check, ticket ID), otherwise it affects only as a signal for verification.

3) Criteria map and recommended weights

(Can be adapted to the region; sum of weights = 100%)

1. Licenses and compliance - 20%

valid license in a strict jurisdiction; lack of sanctions; transparent T & C.

2. Responsible Play (RG) - 10%

deposit/loss/time limits, self-exclusion, links to help, understandable advertising policy.

3. Security and payments - 15%

tokenization/3DS, output speed (p50/p95), fees, share of disputed transactions.

4. Game integrity and auditing - 10%

RNG/Live certification, RTP band publishing, WORM replays of controversial live rounds.

5. Quality of live experience - 15%

e2e delay, sound stability, folkbacks WebRTC→LL -HLS, no black screens.

6. Support and dispute resolution - 10%

the speed of the first response, the proportion solved from the first touch, understandable escalation/replay.

7. UX and availability - 10%

"two steps to bet," status/delay indicators, A11y (font/contrast/screen reader), localization.

8. Reputation and complaints - 5%

verified complaints within 12 months, taking into account severity/outcome.

9. Transparency and corporate governance - 5%

owner disclosure, affiliate policy, no conflicts of interest.


4) Formula and scale

Casino score (S) - weighted sum of normalized sub-points:
[
S = \sum_{i=1}^{n} w_i \cdot s_i,\quad \sum w_i = 1,\ s_i \in [0,1]
]
Boundaries:
  • 90-100 - benchmark: strict license, exemplary live experience, quick conclusions, strong RG.
  • 75-89 - very good: insignificant flaws, transparent work.
  • 60-74 - average: there are risks/limitations; you can play, but carefully read the conditions.
  • 🚨 60 - not recommended (problems with compliance/conclusions/complaints).

5) How we normalize specific indicators (examples)

Output speed (p95):
  • ≤ 2 h → 1.0; 2-24 h → 0.8; 24-72 h → 0.6; 3-7 days → 0.3;> 7 days → 0.0.
e2e-live stream delay (95p):
  • ≤ 2,5 c → 1,0; 2,6–4,0 → 0,8; 4,1–6,0 → 0,5; >6,0 → 0,2.
Share of resolved disputes from the first touch:
  • ≥ 80% → 1,0; 60–79% → 0,7; 40–59% → 0,4; <40% → 0,1.
Complaints/1000 active for 12 months (weight by severity):
  • ≤ 0,5 → 1,0; 0,6–1,0 → 0,7; 1,1–2,0 → 0,4; >2,0 → 0,0.

6) Anti-manipulation filters

Verification of reviews: transaction check/screen from personal account/ticket ID; otherwise recall only as a "signal."

Anti-cheating: cluster analysis by device/ASN/time; suspicious packs - in quarantine.

Affiliates: mark "affiliate link"; aff income does not affect points.

Conflict of interest: editorial and commerce are separate; participation in voting of employees/affiliates - excluded.

Time lag: sharp bursts of positive feedback without correlating changes in metrics - are not taken into account before renewal.


7) Audit and updates

Frequency: basic recalculation once a month; unscheduled - when changing a license, a regulator fine, mass complaints, security incidents.

Change logs: public changelog (which has been updated: license, payment providers, bonus policy).

Replication: part of the tests (output speed, support) - double-blind verification by two analysts.

Operator appeals: fixed process with deadlines and document requirement.


8) Regional features (why one "top" is not for everyone)

Jurisdictions vary: what is legal in Ontario/Netherlands/New Jersey may be prohibited in another country.

Therefore, the ratings have regional versions with different weights: for example, for strictly regulated markets, the weight of "License and Compliance" can be 30%, and "Reputation/Complaints" - 3% (complaints there are better formalized through the regulator).


9) Example of mini-calculation table (illustration)

CriterionWeightsᵢ scoreContribution
Licenses/Compliance0. 200. 950. 190
RG tools0. 100. 800. 080
Payments/Security0. 150. 750. 113
Game Integrity/Audit0. 100. 900. 090
Quality of live experience0. 150. 850. 128
Support/disputes0. 100. 700. 070
UX/A11y0. 100. 800. 080
Reputation/complaints0. 050. 600. 030
Transparency/Management0. 050. 900. 045
Total S1. 000. 826 (82,6/100)

10) Typical rating errors (and how to avoid them)

"User voices" without verification. Solution: confirm transactions, filter clusters of markups.

Mixing jurisdictions. Solution: regional listings and accessibility maps.

Affiliate skew. Solution: Visible markup and separation of commerce from editorial.

Once a year "update." Solution: monthly recalculation and changelog.

Ignores the quality of the live stream. Solution: Include e2e/startup/rebuffering, sound, and folkbacks in the criteria.


11) Mini-heading for live casino (deepening the criterion)

We evaluate by 5 subclauses (each is normalized in [0; 1]):

1. Delay e2e (95p)

2. Stability (rebuffering, drop-frames)

3. Dealer sound (readability/compression/no "sticks")

4. Folback logic (WebRTC→LL -HLS) and black screens

5. RUM telemetry and replays

The average is multiplied by the "Quality of Live Experience" weight.


12) Reader checklist: how to use ratings safely

  • See methodology and update date.
  • Check license and availability in your country.
  • Evaluate RG tools and dispute policies.
  • Check output rates and complaints from recent months.
  • Remember: the rating is an assistant, not a guarantee of winning. Playing is fun.

13) Checklist for operators (how to raise the score honestly)

  • Improve ACC/withdrawal (p95 ≤ 24h), disclose fees.
  • Strengthen RG: limits/timeouts/self-exclusion in 1-2 taps.
  • Tuning live stream: GOP ≤ 2 c, keyframe-on-demand, stable sound, RUM boards.
  • Public Dispute Procedure + replay.
  • Changelog product and affiliate policy.

14) Ethics and disclaimers

Ratings should not encourage risky play, "dogon" or profit illusions.

Any commercial integration is flagged.

Reports on harmful behavior/illegal activities are transferred to moderation/lawyers, if necessary - to regulators.


The casino rating is not a list of "favorites," but a decision-making tool based on verifiable facts, uniform weights and regular audits. When the methodology is transparent, and the anti-manipulation barriers are tough, the player has the main thing - predictability and trust. Use ratings as a map of the area, but keep your own safety rules and responsible play tools in focus.

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