Why a stable internet connection is important

Introduction: Speed ≠ Stability

For most, it seems that "the more Mbps, the better." In practice, stability is more important for online gambling, live games and fast checkouts: low latency, minimal packet loss and even jitter. Even at 100 + Mbps, you can skip betting windows, lose sessions or face re-verification - if the connection is "ragged."

Key network parameters in simple words

Latency (ping) - round trip time. Affects the response of buttons and the closing of the betting window. Comfortable: up to ~ 80-120 ms.

Jitter (jitter) - "walking" delays. When racing, the video freezes, and clicks come later. It is good when <20-30 ms.

Packet loss - dropped chunks of data. Already 1-2% noticeably spoils the stream and authorization of payments.

Throughput - Actual speed at stable transmission. For HD streaming, Live usually lasts 5-8 Mbps (it is better to have a margin of 10-15).

How an unstable network beats your experience

1. Live games and streams: friezes, reduced quality, timer desynchronization → the bet does not have time "out the window" and is rejected.

2. RNG games: the risk of "reconnections" increases, the loss of progress of the bonus round (the client will restore, but the stress will remain).

3. Payments: hung 3-D Secure sessions/confirmations → deposit cancellations or duplicate attempts.

4. CCM/video verification: video session break = check transfer, re-loading documents.

5. Support: unstable call/chat complicates the analysis of the controversial round and drags on time.

Typical causes of instability

Overloaded Wi-Fi (many neighbors by 2. 4 GHz, weak signal through walls).

Weak router, old firmware, smart home clogs the air.

Mobile "peaks" in the evening, switching cells/bands.

VPN/proxy with congested nodes, far router.

Running cloud backups/streams/torrents against the background.

Mini table symptom → reason → what to do

Symptom	Probable cause	Quick fix
Friezes video, "chess"	Jitter/loss, overloaded Wi-Fi	Go to 5 GHz or wire, get closer to the router
Buttons "do not have time"	High ping/jitter	Disable VPN, close background downloads, change network
Throws out sessions	Packet loss, router "suffocates"	Reboot the router, disable unnecessary devices
3-D Secure Errors	Timeouts on the mobile network	Switch to Wi-Fi/cable, restart confirmation
Video-KYC breaks off	Unstable apload	Sit closer to the router/cable, close all aploads

Best practices: Wifi at home

1. The wire is king. For important sessions (Live/KYC/payout), use Ethernet.

2. If only Wi-Fi:

Switch your smartphone/laptop to 5 GHz (less interference, faster at short range).
Put the router above and in the center of the apartment, do not hide it in the closet.
Turn on the WPA2/WPA3, turn off the "guest" network, restrict other people's connections.
Update the router firmware, restart it every 1-2 weeks.
Many rooms have mesh systems instead of amplifiers.

Mobile Internet: how to squeeze stability

Fix the 4G/5G, avoid automatic rolling into 3G.

Sit by the window/balcony: better signal strength → less loss.

Turn off the distribution and volumetric downloads in the background (clouds, auto-updates).

For important sessions, disable VPN or select the node closest to you.

Device and browser settings

Close unnecessary tabs/stream services, instant messengers with auto-backups.

Enable hardware acceleration in the browser (GPU), update the video drivers.

Clear the cache, disable conflicting extensions (blockers, proxies).

On the smartphone - "do not disturb" mode so that incoming calls do not break the session.

Myths and reality

Myth: "We need a gigabit, otherwise it will lag."

Reality: Stability and low losses matter; for HD-Live, stable 5-8 Mbps + headroom is enough.

Myth: "Premium VPN will speed up the game."

Reality: Almost always adds delay; use only when needed (and with the nearest node).

Myth: "If it freezes, the site is to blame."

Reality: more often the bottleneck is your Wi-Fi/mobile phone or the path to the operator's node.

Mini diagnostics in 3 minutes

1. Speedtest at different times of the day: watch ping, jitter, loss.

2. Disable VPN and background downloads, repeat the test.

3. Change 2. 4 GHz → 5 GHz or Wi-Fi → Ethernet, we compare the indicators.

4. Trying another browser/device.

5. If the problem remains, we write to the provider (specify the time, site/application address, test results).

Checklist before Live/KYC/Payouts

5 GHz cable or Wi-Fi, good signal strip
Torrents/clouds/streams closed, VPN off
Updated browser/app, enabled hardware acceleration
Normal ping/jitter/loss test (ping <120ms, jitter <30ms, loss ≈ 0%)
Smartphone/PC on charge (so as not to throttle), do not disturb mode

For operators: how to reduce network sensitivity

WebRTC + LL-HLS reserve, adaptive bitrate, prioritize round integrity over picture quality.

Guard timers: close the betting window a little earlier than physics.

Edge-CDN closer to target markets; monitor 95th percentile delay.

Lightweight client: optimized assets, fallbacks for weak devices.

UX prompts: network quality indicator, frieze tips, reconnect button.

Телеметрия: Betting Window Conversion, Reconnect Rate, Dropped Frames, Dispute Rate.

Frequent user errors

Play Live over busy public Wi-Fi.

Keep the router by the TV/in the cabinet/next to the microwave.

Trying to "treat" losses by increasing the speed of the tariff is not about speed, but about the quality of the line.

Use low quality USB-Ethernet extensions (link drawdown).

Leave the enabled VPN "just in case."

Conclusion: stability saves money and nerves

Stable connection is less disrupted bets and canceled payments, predictable KYC sessions and calm Live games without friezes. Bet on the wire where you can, optimize Wi-Fi/mobile and keep an eye on the three metrics - ping, jitter, losses. Technical discipline on the network directly turns into comfortable sessions and quick payments.