Online Casino Security TOP-10

Player safety is not a slogan, but a set of verifiable procedures. Below are ten questions that cover 90% of the risks. For everyone - why is it needed, what answer is considered normal, a quick test and what to do if there is no answer.

1) Does the casino have a license and independent complaint pathway (ADR)?

Why: Having a regulator and an ADR means standards of integrity and external arbitration.

Normal answer: license number, regulator name, direct link to the card in the registry; specified ADR/Ombudsman and complaint algorithm.

Quick test: click on the license badge - you get on the registry, not on PNG or "About us."

If not: do not make a deposit - leave.

2) Where and how is client money stored (segregated/secured, escrow)?

Why: Your deposits must be separate from your operating funds.

The normal answer is: "Funds are in segregated/secured accounts with [bank/EMI], large payments through escrow from [provider], threshold X."

Quick test: the rules have bank/EMI/custodian names and escrow terms.

If not: high risk of non-payment - bypass.

3) How are the terms and statuses of payments arranged?

Why: Transparent SLAs and statuses exclude "rubber" checks.

Normal response: time table by methods, reasons for possible delays (KYC/SoF/dispute), status tape in the office (processed/KYC/escrow/paid), partial withdrawal is allowed.

Quick test: Make a minimum deposit → partial test withdrawal.

If not: the risk of delays and manual "agreements."

4) Who certified the RNG and which RTP is active in the slots?

Why: An external lab validates the integrity of math and assembly.

Normal response: eCOGRA/GLI/iTech Labs; in the game help - exact RTP and version; if RTP is configurable, specifies which profile is active.

Quick test: open 2-3 top slots and find the RTP/version in the "i."

If not: the operator's hands are free for "low" profiles and pirated assemblies.

5) Are live games fair and how do they arrange misdeal/refund?

Why: In live, honesty rests on procedures and logs.

Normal answer: House Rules, multicamera, hard cut-off "no more bets," ID rounds in history, misdeal/refund policy.

Quick test: try to put ~ 0.5 seconds before "no more bets" - late click should be rejected.

If not: the dispute is almost impossible to prove.

6) What Responsible Gambling tools are available out of the box?

Why: to reduce the risk of harmful play.

Normal answer: deposit/loss/time limits, timeouts, self-exclusion, reality check; optional - "quiet mode" without promo and affordability check.

Quick test: set a limit/timeout of 1-2 clicks - it should work immediately or by the next session (according to the rules).

If not: The player's defense is nominal.

7) How are account, documents and payments protected (2FA, KYC, privacy)?

Why: KUS leak/account hacking - direct losses.

Normal answer: 2FA, uploading documents via HTTPS forms on the brand domain, storage by dates and access roles; if available - ISO 27001/SOC 2/pentest reports (briefly).

Quick test: is there 2FA and a personal section for securely downloading KYC (without instant messengers/email attachments).

If not: high risk of compromise.

8) How does anti-fraud work and how to appeal hold/blocking?

Why: Balance defense and no "punitive" practice.

Normal answer: understandable step-up triggers (2FA/KYC/SoF), prohibition of payments to third parties, human-review of disputed cases, timing and route of appeal to ADR.

Quick test: ask "how to appeal hold and how long will the answer be given."

If not: indefinite frosts are possible without explanation.

9) How transparent are T&C and bonus rules?

Why: vague wording = indulgence on non-payment.

Normal answer: vager, bet contribution, excluded games, bonus bet limit, retention order; rule versions with date.

Quick test: find a live/board deposit in a vager and a bonus bet limit - they must be accurate.

If not: the risk of "cancellation according to the rules" is high.

10) How does support and escalation of complaints work?

Why: the dispute must have a responsible and deadlines.

Normal response: domain mail, tickets, SLA responses, escalation to supervisor/QA, public Complaints/ADR with steps and deadlines.

Quick test: request a download of the history of bets/payments - will be given in the office or on a ticket.

If not: the dispute will "dissolve" in the chat.

Express check list (3-7 minutes)

License breaks through registry + ADR specified.
Secured/segregated accounts and escrow terms with thresholds.
SLA by outputs, statuses, partial output allowed.
RNG/RTP certified; slots have exact RTP and version.
Live: multicamera, no more bets, misdeal/refund, ID story.
RG tools: limits, timeouts, self-exclusion, reality check.
2FA and KYC protected download; a clear privacy policy.
Clear step-up checks and appeal route to ADR.
Clear T&C and bonus rules.
Ticket support with escalation and timing.

Frequent myths

"If you have a logo, you have a license." You need a link to the registry and matching legal data.

"High license = above RTP." The license guarantees compliance with the declared RTP, not an increase in interest.

"Payments without escrow are faster." Faster - yes, safer - no: for large sums, escrow protects both the player and the operator.

"Antifraud is always evil." Bad antifraud is evil; transparent step-up and human-review - protecting your wallet.

Online casino security is easy to check if you know the right questions. Go through the list of 10 items: license and ADR, safeguarding/escrow, predictable payments, certified content, honest live procedures, RG tools, account and data protection, adequate anti-fraud, clear T&C and structured support. If 8-10 answers are "normal" - this is an operator you can trust. If not, look for an alternative while you still have a deposit.