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How to cancel a withdrawal and return funds to your balance
Sometimes the player draws up a conclusion on the wrong method, with the wrong amount, or simply changes his mind. The good news: you can often cancel the application and return the money to the balance in a couple of clicks - if the payment has not yet gone to the network/bank. Below is a brief logic by which cancellations live, and step-by-step instructions for different methods.
When cancellation is possible and when it's too late
What happens after cancellation
The money is returned to the game balance in the same currency.
Bonuses/vager: usually do not change, but if the bonus is deactivated during output, check with support to restore the state.
Limits: some operators take into account canceled applications in daily/weekly limits, others - no. See the rules.
Commissions/courses: there are no commissions at the stage before sending to the provider; if cancellation after conversion - possible differences in rates.
Step-by-step plan: how to cancel output
Step 1. Check status
Go: Cabinet → History → Conclusions. If you see Pending/Review/Risk, the cancel window is most likely open.
Step 2. Click Cancel (if available)
Many operators have a Cancel button next to their status. Confirm the action (2FA/code to e-mail).
Step 3. If there is no button, we write in support
Copy the application ID, specify the method, amount and reason: "I made a mistake with the method/amount, please cancel and return to the balance."
Step 4. Check Balance Return
Refresh the Transactions/Balance page. If there are no funds in 1-10 minutes, check with support (sometimes cancellation takes place with batches).
Features by methods
E-wallet / PayPal
Before sending to the provider, the cancellation is instant.
After sending - cancellation is impossible; wait for crediting to the wallet and, if necessary, return the money to the balance with a new deposit.
Restrictions on the coincidence of the name/e-mail are possible - cancellation does not affect here.
Bank cards/interbank
If the payment is not sent, cancellation is possible.
If the Paid/Completed status is already an outgoing payment: we are waiting for enrollment (intraday/up to 24 hours). "Chargeback" does not apply to conclusions.
Cryptocurrencies
Before the appearance of TXID, there is a chance of cancellation (if the batch has not yet been formed).
Cannot cancel after TXID. You can only wait for entry to the address and, if desired, return to the balance through a deposit. Check the network and MEMO/Tag in advance so as not to cancel due to details.
Local Instant Networks (SEPA Instant/PIX/PayID/FPS/UPI/SPEI)
Solved in minutes: there is practically no cancellation window. If you are planning a possible cancellation, it is better to put on a less "sharp" method or cancel very quickly.
Top reasons for cancellations and what to consider
1. Incorrect method/address - especially in crypto: network/token/memo.
2. You need to change the amount - it is more convenient to cancel and create a new request than to wait for a partial rejection.
3. Bonus/wager - active wagering; cancellation will return funds to the balance for the game.
4. Limits - the application "does not fit" into the daily ceiling; cancel → split into tranches.
5. Responsible game - changed the conclusion to cancel? Think Cashout Lock or a time limit to avoid "eating" the winnings.
Risks of frequent "reversals"
Anti-fraud flags: frequent cancellations look like an anomaly; additional checks are possible.
Bankroll discipline: constant reverses are a trigger for emotional play. Consider blocking cancellations/cooloffs.
Limit mathematics: for some operators, canceled applications still "occupy a slot" in the daily quota.
Out-of-the-box support message templates
Template 1 - Simple Cancel
Template 2 - Cancellation and New Request
Template 3 - urgent cancellation (crypto to TXID)
Checklist before cancellation
+ Status not yet Paid/Completed and no TXID (for crypto).
+ You understand why you cancel (method/amount/bonus/limit).
+ New correct method/address/amount ready.
+ Consider how cancellation will affect limits/quotas.
+ 2FA on; application ID is at hand.
Mini-FAQ
How much does it take to return to the balance after cancellation?
Usually instantly - up to 10 minutes (intra-system). If longer, check with support.
Will the cancellation fee be removed?
Before sending to the provider - as a rule, no. There may be exchange rate differences after currency conversion.
Can I cancel part of the amount?
Rarely. More often - a complete cancellation and a new application for the required amount.
Will the cancellation affect the bonus?
Usually not, but if the bonus was reset when the output was made, ask support to restore the state, specify the details.
What if there is no Undo button?
Write in support with ID. For some operators, cancellation is only available through the agent/ticket.
Table template for your page
Cancellation of withdrawal is a safe routine operation until the money is sent to the payment network. Act quickly - check the status, click Cancel or email support with an ID, return the funds to your balance and create a valid claim. Remember about discipline: if reverses have become a habit, turn on Cashout Lock or limits - this way you will save your winnings and nerves.