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How to securely request withdrawal
The output request is not just "push a button." The payment system checks the identity, source of funds, compliance of the method with the input and dozens of behavioral signals. By following this checklist, you will draw up the conclusion quickly, safely and predictably, minimizing the risk of cold.
1) Preparation: make a green profile in advance
KYC complete: document + address (and selfie if required).
Data match: account name = cardholder/account/wallet name.
2FA included: login and transaction confirmation.
Contacts in order: confirmed e-mail and phone, access to mail with 2FA.
Secure device and network: same device/browser, no VPN/proxy/public Wi-Fi.
2) Choice of method: closed-loop and local rails
The closed-loop rule: the first and priority output is to the deposit source (the same card/alias/wallet).
Local fast transfers (A2A): SEPA Instant/FPS/PIX/PayID - usually cheaper and instant.
Card (push-to-card/OCT): convenient and fast with the support of Fast Funds bank.
Refund vs Payout: return to original payment is approved faster; new props - after verification.
Minimization of the "zoo": 1-2 methods instead of frequent change of details.
3) Before submitting your request: check limits, fees and currency
Method limits: one-time/day/week; split the amount into tranches if necessary.
Fees: fixed and%, possible bank payment for an incoming instant loan.
Currency and FX: If the output currency is ≠ account currency, look at the rate/spread and the total amount.
Bonus rules: whether the vager is completed, whether part of the funds is not in hold.
4) Sending a request: how to do it "neatly"
One click - one request: do not refresh the page and do not click again if delayed - wait for the status.
Exact amount: not "under the limit" to zero - leave the reserve for commissions to avoid cancellation.
2FA confirmation: enter the code manually, do not share it with anyone.
Status screen: save 'payout _ id '/reference and time - useful for support.
5) Documents: what may be needed if the thresholds are exceeded
SoF (source of funds): salary statement/reference, invoices/declaration for individual entrepreneurs, asset sale agreement.
Confirmation of the method: photo/screen of the card (first 6/last 4 digits), account statement with your name, alias details.
Sufficiency: Send only relevant, explaining specific amounts.
6) What to avoid: typical anti-fraud triggers
VPN/proxy and IP/device hops.
Series of small deposits and instant "cash out" without playing.
A sharp change of details or withdrawal to someone else's name.
Chargers "for acceleration" - first write to support.
7) Expected statuses and deadlines
Queued/Processing: the application is accepted, verification is underway.
Sent: sent to the provider/network.
Paid/Settled: credited to recipient (or cleared).
On hold/Review: documents/additional verification requested.
8) What to do if "hung"
1. Check notifications/mail for document request.
2. Compare the promised SLA with the fact: if the window has passed -
3. Write in support (template below), attach 'payout _ id', amount, card mask/alias, time.
4. Ask for tracing over the network/provider; the money will either be credited or returned to the balance sheet.
5. Escalation according to the regulations (ombudsman/regulator) - if the deadlines are significantly violated.
9) Mini Method Checklists
Card (Visa/Mastercard, push-to-card):- The same card as for a deposit (closed-loop).
- The bank has Fast Funds limits.
- The card mask is the same, 2FA is enabled.
- True alias/QR/reference.
- The recipient's bank supports instant deposits.
- Do not change amount/code after issue.
- The refund does not exceed the amount of the original deposit.
- Expect up to 1-5 banking days on cards.
- Keep'original _ payment _ id '.
10) Support message templates
Short status request
Payout ID: `p_12345`
Amount/Currency: '500 EUR'
Method: 'Visa push-to-card 1234'
Claim time: '22. 10. 2025, 14:17`
On screen now: 'Sent'
Do I need any documents?
Document Request Response (SoF)
1. Payroll statement for the last 3 months with incoming payments.
2. Bank account statement matching the name of the account.
Please confirm that the package is sufficient and the expected verification period.
Frequently Asked Questions (Mini-FAQ)
Can I display it on a new card right away?
Usually - after returning the amount of deposits "to the source" or after an EDD check. So faster and cleaner on AML.
Why did the "instant" card go on for an hour?
Either the recipient bank does not support Fast Funds or temporary link degradation. Ask for a trace.
Do I need to split a large amount?
If you run into the limit of the method, yes, 2-3 tranches pass more stable than one over-limit.
Why did you request documents at the first major withdrawal?
The AML/RG threshold (EDD) was triggered. This is normal: provide a package once - subsequent conclusions will accelerate.
Can I use a VPN?
Better not: this is a frequent trigger for anti-fraud/dopercuts.
Safe and fast inference is based on three principles: a prepared profile (KYC/2FA), the correct method (closed-loop and local rails) and accurate behavior when submitting a request (one click, exact details, readiness for SoF). By following this checklist, you almost always fit into the declared SLA and avoid unnecessary holds and correspondence.